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Netizens slam Gov’t for HR errors resulting in 3,000 civil servants being undercompensated

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Nearly 3,000 current and former public service officers will be compensated with a total of around S$10 million after errors were discovered in the civil service’s human resource (HR) records, the Public Service Division (PSD) revealed on Wednesday (18 November).

“The errors arose primarily because of human errors in data entry and coding of the HR and payroll IT system. The IT systems also had inadequate error detection capabilities,” PSD noted.

PSD also disclosed that most of the errors, which was spotted while upgrading the systems, are related to inaccuracies in the full-time National Service duration records of male civil officers.

Some of the errors discovered were connected to the individuals’ salaries and medical leave wages.

“Since 2002, the Civil Service has recognised the ‘fitness cut’ period that a full-time national serviceman was eligible for, as part of the NS period recognised for the purpose of determining starting salary and service benefits,” PSD said. It was referring to the deduction in NS liability given to servicemen who fulfil physical fitness requirements.

PSD added, “However, we discovered that the ‘fitness cut’ period was not included in the HR records of some male civil servants. This in turn affected their leave and other benefits”.

The remaining errors involved retired civil servants and current civil servants who went on service injury leave.

“The other errors involve inaccuracies in the IT algorithms used to calculate the medical leave wages for civil servants on service injury leave, as well as errors in the HR system program to compute the payments that some pensioners make when they retire from the Civil Service in order to receive annual allowance,” PSD explained.

In response to the errors, Permanent Secretary of PSD, Loh Khum Yean, has apologised on behalf of the public service.

“The Public Service is deeply sorry for the errors and inconvenience caused. We will make every effort to reach out to every adversely impacted individual to apologise for the error, explain the situation, as well as make good the discrepancy,” he said.

He continued, “We have rectified the system programming and built-in error detection capabilities to flag potential errors and ensure such inaccuracies do not recur.”

PSD said to Channel News Asia (CNA) that it first spotted the errors sometime around mid-late 2017, adding that it took time to single out the specific algorithms and formula that were faulty before identifying the officers who were affected.

“Through the extensive process, which took more than two year, about 3,000 former and currently serving officers in the Civil Service were found to have been undercompensated as a result of the errors,” PSD noted.

This figure accounts for about 2 percent of the civil officers who have served for more than 20 years.

“The Civil Service will make good the shortfall in benefits to existing and past officers. The total compensation is around S$10 million.” PSD added that two-third of the 3,000 undercompensated officer will receive less than S$1,000 as their compensation amount.

Overcompensated officers will not be asked to return the amount

Apart from those who have been undercompensated, PSD also revealed that about 2,000 individuals were overcompensated over the years – amounting to S$3.9 million- and this figure will not be recovered.

“As the errors date back to about 25 years ago and occurred through no fault of the officer, the Government will not recover these excess payments,” said a PSD spokesperson to CNA.

The undercompensated officers will be informed by PSD from this month until March 2021, and they will be paid the amount between now and the middle of 2021.

“As we will be proactively reaching out to all individuals who have been undercompensated, we will like to assure both in-service and ex-public officers that there is no need to rush to contact us,” PSD said.

“If they have not been contacted by March 2021, they are not adversely impacted by the errors.”

It added, “On balance, we felt it was important to check through the records comprehensively before notifying the individuals in a systematic exercise. This is so that we can better appreciate the extent of the workforce that is materially affected. Moreover, the friends or colleagues of individuals who were adversely affected and informed, may also wonder if they are affected, and we will be in a better position to address their concerns”.

Netizens react

Upon reading this, many online users slammed the Public Service for making such a huge error, and falling to identify it for so many years. Penning their thoughts in the Facebook pages of The Straits Times and Channel News Asia, one netizen called the mistake a “national joke”, while another user said that this shows “unforgivably poor management and auditing” of PSD.

On the other hand, others questioned how is it possible for the Public Service to not spot the errors for years. They also asked if anyone in PSD is going to take responsibility and resign for these severe lapses.

Some netizens wondered if the S$10 million compensation paid will include interest as well.

  

Separately, one user asked what will happen to civil officers who had passed on? She questioned if the compensation will be given to the affected deceased officer’s next of kin instead.

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LHL’s 15-minute visit to Dr Lee Wei Ling’s wake raises eyebrows among Singaporeans

On the evening of 10 October, Senior Minister Lee Hsien Loong and his wife, Ho Ching, attended Dr Lee Wei Ling’s wake, staying for about 10-15 minutes. This brief visit sparked online discussions about the custom of family members remaining throughout the day at funerals.

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On Thursday evening (10 October), Singapore’s mainstream media, stationed outside Singapore Casket where Dr Lee Wei Ling’s wake was held, reported the arrival of Senior Minister Lee Hsien Loong and his wife, Ho Ching, to attend his sister’s funeral.

Dr Lee, the daughter of Singapore’s founding Prime Minister, Lee Kuan Yew, passed away on 9 October at the age of 69, at her family home at 38 Oxley Road.

Her wake is being held at Singapore Casket from 10 October to 12 October.

According to Lianhe Zaobao, SM Lee and Mdm Ho arrived outside Singapore Casket at around 8.30 pm.

They reportedly stayed at the wake for about 10 minutes and did not provide any comments to the media.

In contrast, the South China Morning Post reported that SM Lee and Mdm Ho stayed for approximately 15 minutes before leaving.

A member of the public who paid respects to Dr Lee shared with TOC that SM Lee had written a simple “RIP” in the condolences book.

Mr Li Yipeng, the eldest son of Senior Minister Lee Hsien Loong, also attended Dr Lee’s wake earlier.

Observing comments on social media, some users questioned the brevity of SM Lee’s visit to his sister’s wake.

One user remarked that even attending a friend’s funeral typically lasts at least 30 minutes, asking, “Where can you find a brother who attends his sister’s funeral for just 15 minutes?”

Others pointed out that it is customary for family members to stay the entire day at a funeral, particularly the eldest brother, who usually greets visitors and offers hospitality, such as refreshments.

“That’s what family members do,” one user noted.

A netizen lamented that instead of receiving guests at his sister’s wake, LHL appeared as a VIP guest accompanied by bodyguards.

Another user expressed sadness over the situation, noting that the eldest brother was attending the wake like any other outsider.

The comment highlighted that Lee Hsien Yang, the younger brother, was organizing the funeral remotely and could not return.

This led to a broader question among netizens: Would LHL attend his own brother’s funeral if he were to pass first?

Some netizens disagreed with the criticism of LHL’s attendance at his sister’s wake, arguing that, regardless of public sentiment towards the government, this is a personal matter.

One comment emphasised the need for objectivity, stating that people cannot judge LHL solely based on appearances or media reports.

He questioned what LHL might have done for his sister behind the scenes and pointed out that even if he had stayed longer, some would still find fault with his actions.

A comment on Reddit expressed that while LHL doesn’t necessarily need to be invited, his absence from receiving mourners as the eldest family member suggests he was not asked or instructed to participate in the funeral proceedings at all.

A netizen lamented that family disputes deeply affect one’s soul, particularly when reconciliation with a sibling is impossible, even in death.

The Reddit comment emphasised the emotional pain that arises from being reminded of happy childhood moments during such difficult times.

 

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Netizens: Was Ho Ching smirking before entering Dr Lee Wei Ling’s funeral?

On 10 October at around 8.30 PM, Senior Minister Lee Hsien Loong and his wife, Ho Ching, were spotted arriving at Dr Lee Wei Ling’s funeral. While Singaporeans mourned Dr Lee’s passing, some netizens, after viewing media footage, questioned whether Mdm Ho was smirking before entering the funeral.

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Dr Lee Wei Ling, the daughter of Singapore’s founding Prime Minister, Lee Kuan Yew, passed away on 9 October at the age of 69, at her family home at 38 Oxley Road.

Lee Hsien Yang (LHY), Dr Lee’s brother, announced her passing on social media, and had earlier requested that the wake and funeral remain a private affair.

He also noted that respects could be paid on a strict queue basis, adding, “There will be no exceptions, not even for VIPs,” to ensure that everyone is treated equally during the visitation period.

The wake is being held at the Pearl & Sapphire Hall of Singapore Casket, located at 131 Lavender Street, Singapore. Public visitation is open from 2 PM to 10 PM on 10 October, and from 10 AM to 10 PM on 11 October. The final visitation period is scheduled for 10 AM to 1 PM on 12 October.

Despite the request for privacy, mainstream media (MSM) representatives have gathered outside the Singapore Casket building.

MSM reporters are focused on whether Dr Lee’s elder brother, Senior Minister Lee Hsien Loong, will attend her funeral.

On Thursday (10 October ) at around 8.30pm, MSM spotted Senior Minister Lee and his wife, Ho Ching, entering Singapore Casket.

SM Lee and His Wife Attended the Wake for Approximately 10 Minutes

According to Lianhe Zaobao, SM Lee and his wife stayed at the wake for about 10 minutes and did not provide any comments to the media.

Comments on social media pages of various media outlets show Singaporeans pouring in with condolence messages, remembering Dr Lee’s contributions to Singapore’s medical field.

They praised her as a low-profile and modest woman, despite being a President’s Scholar and the Head of the Neurology Department.

Many noted how much she resembled her mother, who also shunned the limelight, even at their funerals.

However, some netizens, after viewing videos and photos taken by mainstream media, questioned whether Mdm Ho Ching was smirking before entering Dr Lee’s funeral.

Netizens Urge Media and Public to Give Grieving Family Space

Some netizens disagreed with the speculation surrounding Mdm Ho Ching’s expression in the media footage, urging others to refrain from making unfounded assumptions.

They called for compassion, emphasizing the need to give the grieving family some space.

Some netizens also recalled the Lee family feud surrounding the 38 Oxley Road house, where Dr Lee and LHY accused their brother, SM Lee, of opposing their father’s wish to have the house demolished after his passing.

One netizen lamented the strained relationship within the Lee family, questioning why there was supposed to be a sense of family, yet it felt more like guests attending the wake.

Another commented on the fact that SM Lee and his wife attended the wake rather than being involved in arranging it, especially given that Dr Lee was unmarried and their parents are no longer around, “it says alot about their relationship.”

One netizen speculated that Dr Lee might be SM Lee’s greatest regret in life, as he had failed to mend his relationship with her.

The comment added, “Attend or not attend his sister’s wake doesn’t really matter since the person had already gone.”

Meanwhile, some netizens questioned the media’s actions, pointing out that despite LHY’s request for no media coverage, reporters were still camping outside Dr Lee’s funeral.

 

 

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