• About Us
    • Fact Checking Policy
    • Ownership & funding information
  • Volunteer
    • Internship with The Online Citizen
  • Donation
  • Subscription
  • Letter submission
    • Submissions Policy
  • Contact Us
The Online Citizen Asia
  • Opinion
    • Editorial
    • Commentaries
    • Comments
  • Current Affairs
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Civil Society
    • Arts & Culture
    • Consumer Watch
    • NGO
  • Politics
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
  • Lifestyle
    • Travel
No Result
View All Result
  • Opinion
    • Editorial
    • Commentaries
    • Comments
  • Current Affairs
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Civil Society
    • Arts & Culture
    • Consumer Watch
    • NGO
  • Politics
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
  • Lifestyle
    • Travel
No Result
View All Result
The Online Citizen Asia
No Result
View All Result

Grab rider allegedly made 7 seven trips to complete 1 grocery order, only to be compensated with S$8 delivery fee

by 0033
09/10/2020
in Community
Reading Time: 3 mins read
24

A Singaporean Grab rider had taken his poor experience to his Facebook, alleging that Grab’s system is “broken”.

On Monday (5 Oct), Facebook user Wong Jun Min shared that he was only compensated S$8 for a long list of grocery order that summed up to S$495.

Mr Wong recalled that he received one grocery order that was worth close to S$500, and this particular order took him seven trips to complete.

Upon receiving the order, he had doubts about the number of possible trips he had to make, and if the delivery charges would increase accordingly.

Therefore, he chatted up Grab’s support to clarify if it was alright for him to proceed with the delivery, and if he would later be compensated accordingly.

Mr Wong alleged that Grab support did not answer his question directly, though he was told to proceed with the order, and he need not worry about being compensated.

“Before the delivery, I chat up with the support to inform them ‘This is a super large order, may take more than a trip to complete. Are you sure this is really OK to deliver? Will I be compensate base on the number of trips? If can’t, I will proceed to cancel’.

“They just avoid the question, just tell me to proceed and tell me will be compensated. Ask again how much, they just tell me don’t worry, I will be compensate.”

He ended up taking the order, only to regret doing so after finding out that he only received a meagre sum of S$8 as compensation.

Mr Wong went on to contact Grab support again to appeal for more compensation, and he was given the response that S$8 is the maximum compensation Grab could provide.

He pointed out that Grab’s system was broken, adding that customers could make a large order yet the rider’s delivery charges would be unfairly capped at a certain amount.

Following this experience of his, Mr Wong warned other riders to avoid taking orders that would require more than two trips.

In a screen recording attached on his Facebook post, it shows the list of grocery order he received. The order consist items like 1kg of carrots, 1kg of tomatoes, 30 eggs, 1kg sugar, 1kg frozen fish, 1kg whole chicken, etc.

Mr Wong expressed his frustration not only because he was compensated with a seemingly small amount of money, but also because the grocery order he took was extremely heavy.

TOC has reached out to Grab for a comment on this matter.

Grab is aware and looking into the alleged incident

In response to TOC’s query, a spokesperson from Grab stated that the company is aware of the alleged incident, and it is currently looking into it.

“Grab is aware and looking into this.”

[Update: 10am, 12 October 2020]

Grab has provided additional compensation to Mr Wong after investigating and assessing the situation

In an updated statement by Grab on Monday morning (12 Oct), its spokesperson said that the company has conducted an investigation and assessment on the incident, following which additionally compensation has been provided to Mr Wong.

Grab’s spokesperson also clarified on what allegedly went wrong with its system.

“We have investigated and assessed the situation and provided additional compensation to our delivery-partner. Our system takes into consideration the mode of transportation our delivery-partners use and the type of order received when assigning orders. However, there are times when delivery-partners find themselves assigned to jobs that would require more trips to fulfil.

“In such situations, we encourage them to contact our customer experience team and provide as much detail as possible so we can recommend the right course of action, such as re-assigning the order to a delivery-partner with a more suitable mode of transport. As consumers are increasingly placing larger orders on our platform, we will also continue to find new ways to enhance the delivery experience for all our users.”

Share this:

  • Twitter
  • Facebook
Tags: Grab
Subscribe
Connect withD
Login
I allow to create an account
When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Once your account is created, you'll be logged-in to this account.
DisagreeAgree
Notify of
I allow to create an account
When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Once your account is created, you'll be logged-in to this account.
DisagreeAgree
24 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments

Recent Posts

  • Russia and China thwarting international response to Myanmar crisis: EU
  • Roy Ngerng raises over S$70,000 over 4 days of fund raising to pay for PM Lee’s defamation damage
  • The Economist says “pugnacious” and “whippersnapper” Chan will replace Heng
  • Forbes says India’s COVID-19 outbreak is world’s worst with highest daily cases among all nations
  • 20 new cases of COVID-19 infection in S’pore; One new case in dormitory
  • 32 new cases of COVID-19 infection in S’pore; One new community case
  • No news of investigation into allegations against PAP Ivan Lim 9 months after GE
  • Heng Swee Keat too old at 60 to be PM but PM Lee, pushing 70 is not too old to stay on indefinitely?

Trending posts

407,400 Singaporeans/PRs earn less than $1,200 after CPF deduction?

PAP’s failed succession plan; Is there more that meets the eye?

The Economist says “pugnacious” and “whippersnapper” Chan will replace Heng

Heng Swee Keat too old at 60 to be PM but PM Lee, pushing 70 is not too old to stay on indefinitely?

No news of investigation into allegations against PAP Ivan Lim 9 months after GE

Chan echoes PM Lee assuring that same team still in place despite Heng stepping aside as 4G leader

Roy Ngerng raises over S$70,000 over 4 days of fund raising to pay for PM Lee’s defamation damage

Over S$45,000 raised by Roy Ngerng in two days to pay for defamation damages to Lee Hsien Loong

From “deeply honored” by PM Lee’s and Cabinet colleagues’ trust to “too short a runway” in 2 years

32 new cases of COVID-19 infection in S’pore; One new community case

Load More
October 2020
MTWTFSS
 1234
567891011
12131415161718
19202122232425
262728293031 
« Sep   Nov »
  • About Us
  • Volunteer
  • Donation
  • Subscription
  • Letter submission
  • Contact Us

© 2006 - 2021 The Online Citizen

No Result
View All Result
  • Opinion
    • Editorial
    • Commentaries
    • Comments
  • Current Affairs
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Civil Society
    • Arts & Culture
    • Consumer Watch
    • NGO
  • Politics
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
  • Lifestyle
    • Travel
  • Subscribers login

© 2006 - 2021 The Online Citizen

wpDiscuz
24
0
Would love your thoughts, please comment.x
()
x
| Reply