SMRT enraged commuters for having three delayed train service due to track fault in two of its lines, the North-South and East-West lines.
SMRT tweeted the first fault on 7.54 pm yesterday morning. There was no train service between Boon Lay and Joo Koon due to track fault.
[EWL] UPDATE: No train service between #BoonLay and #JooKoon due to a track fault.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
SMRT then tweeted that free shuttle bus services and free regular bus from Boon Lay to Joo Koon was provided.
[EWL] UPDATE: Free regular bus & free shuttle bus services are available between #BoonLay and #JooKoon.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
Almost an hour later, another tweet was published, saying that the train is still not available and they expected fot it to resume at 9.30 am.
[EWL] UPDATE: No train service between #BoonLay and #JooKoon due to a track fault. Expected resumption time: 9:30am.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
At 8.37 am, it said that the train is back on service and the free bus services are still available.
[EWL] CLEARED: Train service between #BoonLay and #JooKoon has resumed. Free regular bus & free shuttle bus services are available.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
An hour later, SMRT stated that the free regular bus and free shuttle bus service have ceased.
[EWL] CLEARED: Free regular bus & free shuttle bus services have ceased.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
A twitter user commented that the excuse in unacceptable.
At 7.58 that morning, another train fault occured. This one took place at North South Line, between Yishun and Woodlands due to a track fault.
[NSL]: Estimate 10 mins additional travelling time between #Yishun and #Woodlands due to a track fault.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
20 minutes later, SMRT tweeted that the service has resumed with additional 10 minutes travelling time due to the earlier fault.
[NSL] CLEARED: Train service on the NSL has resumed. Additional 10mins travelling time between #Yishun and #Woodlands due to earlier fault.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
At 8.57 am, it said that another 5 minutes additional time was still needed.
[NSL] CLEARED: Train service on the NSL has resumed. Additional 5mins travelling time from #Yishun to #Woodlands due to earlier fault.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
The train ran normally at 9.35 am that morning.
[NSL] CLEARED: Train service between #Yishun and #Woodlands on the NSL is running normally now.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
Sim Yew Teck said in anger that the info given by the SMRT was not accurate and he had been stuck in that particular train for 30 minutes.
SMRT alerted the commuters on another delay trip. The North-East line from Ang Mo Kio to Admiralty towards Jurong East experienced 15 minutes additional travelling time.
[NSL]: Estimate 15mins additional travelling time from #AngMoKio to #Admiralty towards #JurongEast.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
SMRT tweeted that its engineers were fixing another track fault issue.
[NSL] UPDATE: Our engineers are attending to a track fault.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
Around 20 minutes after the tweet about the fault in the NSL line, SMRT said that the train had ran normally.
[NSL] CLEARED: Train service from #AngMoKio to #Admiralty on the NSL is running normally now.
— SMRT Corporation (@SMRT_Singapore) August 2, 2016
Teri See posted a picture showing the massive queue at the Ang Mo Kio station.
Patrick Nathan, the SMRT’s vice-president for corporate information and communications, said that the trackside signalling equipment lost power for the EWL disruption. SMRT is still investigating the cause of the power fault, he added to TODAY’s queries.
