The head camera of a food delivery rider accidentally captured a MOS Burger employee visibly losing his temper when his colleague gave the wrong food to a customer.
In the video, the employee can be seen forcefully slamming doors and making loud noises. The entire incident was recorded by the delivery driver, sparking public discussion.
On 6 June, a food delivery rider who goes by the name James Ong on TikTok shared an 8 minutes clip on social media.
At the time, James entered the MOS Burger outlet at Toa Payoh HDB Hub to collect a food order but soon realized that the order prepared for him was incorrect.
The clip captures the moment when the employee, who seems to be the manager of the outlet, swiftly confronted his colleague, an elderly man.
Later, the young staff member asked James to wait a while as the elderly colleague had given the order to the wrong customer.
James reassured them that it was okay and fortunately, he had double-checked the food. However, following this, the young employee began to show his frustration by losing his temper, slamming the table and cupboard in the kitchen loudly.
James then told the elderly staff, “Hey, ask the guy to relax, take it easy…” but loud banging sounds, seemingly from the throwing of kitchenware, could be heard from the kitchen.
Slamming the table, making loud noises
James reassured the elderly staff again that he could wait and that there was no hurry with his order, while the loud banging sounds continued in the background. Eventually, the young employee was seen sweeping a plate onto the ground.
James then spoke to another customer at the outlet, saying, “I don’t know, I mean you shouldn’t be eating here correct? The staff is not in a good mood now. ”
“The issue is with the staff, I’m just collecting the order you see.”
But the young employee did not calm down; even after James’ order was ready, he shouted at the elderly staff again and banged the table once more.
The elderly staff member remained silent and focused on his job, helping James pack the order into a plastic bag.
Netizens: manager’s behavior deemed “unacceptable” despite the elderly employee’s mistake
In response to this incident, netizens expressed their condemnation of the manager through comments, stating that the older employee should not be subjected to such treatment. They expressed hope that the fast-food restaurant would take appropriate action in light of the situation.
A comment highlighted that regardless of any mistakes made by the older employee, it does not justify the manager’s actions. The behavior displayed by the manager, especially considering their leadership position, was deemed unnecessary and unacceptable.
Netizens highlighted the harsh reality that elderly individuals are compelled to work even beyond their retirement age
Additionally, some netizens pointed out the harsh reality in Singapore, where elderly individuals are compelled to work even beyond their retirement age. They questioned why there seems to be a decline in respect for the elderly in society.
Another TikToker commented that she personally reached out to MOS Burger to bring the matter to the attention of the management, and emphasized that nobody deserves to be treated in such a manner.
MOS Burger apologized
MOS Burger has acknowledged its awareness of the incident, as confirmed in its response to the Chinese media outlet Shin Min Daily.
They expressed sincere apologies for any inconvenience caused and assured that they would handle the matter carefully.
A spokesperson emphasized MOS Burger’s strong commitment to creating a positive working environment for their employees, recognizing the inappropriateness of the manager’s behavior.
To address the issue, an internal investigation has been launched, and the affected employee will receive support.
“To protect the privacy and confidentiality of the individuals involved, we cannot disclose specific details of the incident or the individuals affected.”
“However, rest assured that we are committed to handling this matter with the utmost care and in compliance with applicable laws and regulations.”