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Redditors highlight SMRT Chairman’s 2023 ‘avoid overmaintenance’ remark after EWL disruption

Following the major disruption on the East-West Line (EWL) on 25 September, Reddit discussions highlighted a stark contrast between SMRT Chairman Seah Moon Ming’s 2023 remarks about avoiding “overmaintenance” and the current service reliability. Redditors criticised SMRT’s management, voicing concerns about an imbalance in the public transport system, where rising costs are not matched by reliable services.

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On 25 September, SMRT, Singapore’s train operator, experienced another major disruption, this time affecting the East-West Line (EWL). Regular train services between Jurong East and Buona Vista MRT stations will be unavailable on 26 September.

According to the Land Transport Authority (LTA), The disruption was triggered by a power fault around 9:30 a.m., which forced the suspension of regular train operations between Boon Lay and Queenstown MRT stations for the remainder of the day.

The issue originated from a first-generation Kawasaki Heavy Industries train near Clementi station. This train encountered a mechanical fault in its axle box, leading to wheel derailment and damage to critical infrastructure, including the third rail and point machines.

While withdrawing the faulty train to the Ulu Pandan depot, a power trip occurred at 9:25 a.m., causing another train to stall between Boon Lay and Queenstown stations.

This marks SMRT’s third service disruption in a month, following a power fault on 17 September that affected Circle Line services and a subsequent fire at Kim Chuan Depot on 18 September, which caused brief disruptions to the same line.

In response to the latest disruption, Singaporeans took to social media to scrutinise SMRT’s repeated faults.

Many commuters described the service recovery as the “worst ever,” criticizing the lack of staff support to guide passengers to bridging buses or provide clear directions during the breakdown.

Criticism was also directed at SMRT’s leadership, particularly the CEO, for failing to take visible responsibility during these incidents, raising questions about the accountability and effectiveness of the company’s management—especially with fare increases on the horizon.

SMRT Chairman Seah Moon Ming in a 2023 interview: “We don’t want overmaintenance”

Discussion on Reddit recalled remarks made by SMRT Corporation Chairman Mr Seah Moon Ming in a June 2023 interview with The Straits Times.

He stated, “We never want to undermaintain because in the past, it was an issue. But neither do we want to do overmaintenance.”

At that time, the 67-year-old emphasised the need for high performance while also considering costs.

The ST even boasted about the reliability of SMRT’s train services has improved significantly since his appointment.

While acknowledging that SMRT can always improve, Mr Seah cautioned against excessive efforts to achieve ever-higher reliability scores, citing the risk of overspending public funds received through government grants.

Mr Seah mentioned that SMRT is leveraging technology such as data analytics to optimize its maintenance regimen and better predict when components need replacement. He noted that SMRT’s rail lines have consistently achieved a mean kilometres travelled between failures (MKBF) of over one million train-kilometers—a recognized international measure of rail reliability.

Separately, SMRT Group Chief Executive Mr Ngien Hoon Ping, who was appointed in August 2022, stated that the one million MKBF benchmark is sufficient from a regulatory standpoint. The former LTA chief noted that raising this bar yields diminishing returns and could be prohibitively expensive.

“If 99.9 per cent of the time the train is going to work, commuters will take the train. Once you reach one million MKBF, it is about there already, ” Mr Ngien said.

Reddit discussions highlight the stark contrast between SMRT Chairman and GCEO’s 2023 remarks and the recent disruptions

Observing comments on a Reddit thread discussion, evidently many make stark contrast with the SMRT Chairman and GCEO’s June 2023 remark with the latest disruption.

One Redditor criticized Mr. Seah’s statement that the company aims to avoid “overmaintenance,” describing it as a red flag and suggesting that he should have undergone communication training.

The comment emphasised that such thoughts should remain internal rather than being publicly aired.

Others contributed by speculating that a significant portion of SMRT’s maintenance budget has already been spent without yielding improved reliability, as evidenced by the recent breakdowns.

He proposed that fundamental changes to MRT infrastructure—such as extending station lengths and increasing train capacity—are necessary to effectively address the breakdown issues. They argued that these changes would reduce operational stress and enhance the overall lifespan of the trains.

A user expressed frustration regarding SMRT’s management and reliability issues compared to SBS Transit. The Redditor criticised SMRT as an organization, suggesting that it has failed to manage public resources effectively, pointing to the low reliability of the Circle Line as a key example.

” I think once and for all transfer all SMRT assets to SBS transit and wind down the company for good. The public had enough for this kind of issues once too many.”

Another user chimed in by referencing a previous remark from the ex-SMRT CEO about “deep-seated cultural issues” within the train operator.

The Redditor was referencing a remark made by then-SMRT GCEO Desmond Kuek in 2017, in which he acknowledged that the issues within the company had contributed to the major disruptions experienced since 2011.

While Redditor pointing out that the article is more than a year old and not a recent press release, other suggesting that that maintenance problems do not arise suddenly, indicating that there is often a delay between when corners are cut in maintenance and when issues manifest as significant problems.

“Costs Rise and Reliability Declines”

A comment expressed concern about the current imbalance in the public transport system, noting that while costs are increasing, the reliability of services is declining.

The comment warned that with Singapore’s continually expanding population, this situation could lead to more frequent breakdowns and subsequent fare hikes.

Another user questioned the maintenance and longevity of MRT trains by comparing them to cars, which are typically scrapped after 10 years to prevent issues that could disrupt traffic.

The user inquired about the expected lifespan of MRT trains, highlighting concerns about whether the trains are being adequately maintained and if they are reaching a point where they may become unreliable.

Just two weeks ago, the Public Transport Council (PTC) announced that bus and train fares will increase by 10 cents per journey for adult commuters starting on 28 December 2024.

One user proposed a suggestion that for every service interruption, a percentage should be deducted from the CEO’s salary to hold SMRT leaders accountable for the company’s performance.

However, another user dismissed this notion, arguing that rather than leading to accountability, such interruptions might instead prompt authorities to justify fare hikes as a means to cover increased maintenance costs.

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Dr Chee Soon Juan criticises Ho Ching’s vision for 8-10 million population

SDP chief Dr Chee Soon Juan criticised Ho Ching’s claim that Singapore could support a population of 8 to 10 million through effective city planning. In a video message, he expressed scepticism about the push for population growth, citing adverse effects like rising living costs and mental health issues. Dr Chee argued that smaller populations can thrive, referencing Scandinavian countries that excelled internationally and produced Nobel laureates.

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Dr Chee Soon Juan, Secretary-General of the Singapore Democratic Party (SDP), slammed Senior Minister Lee Hsien Loong’s spouse, Ho Ching, for her assertion that Singapore could accommodate 8 to 10 million people with proper city planning and land reclamation.

In a video message published on 1 October, Dr Chee expressed strong scepticism regarding the narrative of increasing the population, highlighting that the current surge past the 6 million mark had been largely driven by the influx of foreigners, which led to several adverse consequences.

He further highlighted that smaller populations were not inherently negative, drawing examples from some Scandinavian countries that had flourished on the international stage despite their smaller populations and had even produced Nobel Prize laureates.

Ho Ching expressed confidence that with proper city planning, Singapore could accommodate up to 8-10 million people

Last Friday (27 September), in a Facebook post, Madam Ho, who was also the former CEO of Temasek Holdings, highlighted the growing demand for caregivers as the population aged and the need for workers to sustain sectors like construction and engineering, particularly as the workforce shrank due to lower birth rates.

“As we have less children, we need more people from elsewhere to join us to keep this city functioning, from repairing train tracks through the night to serving patients in hospitals through the night. ”

Dr Chee Highlights Risks of Population Growth

In response, Dr Chee recalled his experience of being reprimanded by Minister for Foreign Affairs Dr Vivian Balakrishnan during the last General Election for raising concerns about the implications of a rapidly growing population.

He questioned why Madam Ho, who shared similar views, had not faced the same scrutiny.

In his video, Dr Chee articulated several concerns regarding the proposed increase in population, highlighting the potential negative impacts, including increased demand for food, housing, and transportation, which would result in a significant rise in living costs.

With a larger population, Dr Chee pointed out that more flats, roads, hospitals, and public transportation would need to be constructed, which would ultimately require higher taxes and fees to maintain the necessary infrastructure.

The SDP leader emphasized that an influx of residents would intensify competition for jobs, exerting downward pressure on wages and potentially leading to higher rates of unemployment and underemployment.

Dr Chee further expressed concern over the environmental degradation that would accompany population growth, citing the recent clearing of forests for housing and industrial developments, including Tengah and Kranji Forests.

Dr Chee questioned the ability of existing infrastructure to cope with a growing population, referencing the persistent issues with the MRT system, including breakdowns and safety hazards.

He highlighted the toll that congestion and overpopulation take on the mental health of Singaporeans, noting a rise in reported mental health challenges.

“All this while the ministers live in secluded and luxurious bunglows and villas, far from the madding crowd which we are subjected to every single day.”

“So, when Ho Ching says that we can accommodate up to 10 million people, I’d like to ask her, where and what type of house she lives in?”

Dr Chee Argues for Innovative Economic Solutions Over Traditional Urban Expansion

Regarding the ruling government’s persistent push to increase Singapore’s population to what he considered “unhealthy levels,” Dr Chee suggested that the PAP lacked viable alternatives for fostering economic growth.

He implied that the government resorted to traditional methods of expansion, such as construction and urban development.

He highlighted that the government is fixated on physically expanding the city—“digging, pouring concrete, and erecting structures”—to sustain GDP growth.

This approach, he argued, creates an illusion that Singapore remains a productive economic hub, despite potential downsides.

Dr Chee Advocates for the Value of Smaller Populations: Cites Political Freedom as Key to Innovation and Success

Dr Chee further contended that a smaller population did not necessarily hinder a nation’s success.

He cited several Scandinavian countries and Taiwan, emphasising their global brands and innovations despite their relatively small populations.

Dr Chee connected the success of these nations to their political freedoms, arguing that the ability to think and express oneself freely fostered innovation and societal progress.

He contrasted this with Singapore, where he claimed that the government controlled media and stifled freedom of expression.

He criticised the ruling People’s Action Party (PAP) for its centralised control and for limiting the potential of Singaporeans. Dr Chee used the metaphor of a “grotesque monkey” clinging to the nation, suggesting that the PAP hindered progress and growth.

Dr Chee emphasised that the quality of a population—its talent, energy, and potential—was far more important than its size.

He suggested that Singapore possessed the necessary attributes to succeed on a global scale but was held back by the current political landscape.

He urged Singaporeans to engage in critical thinking rather than passively accepting government narratives.

Dr Chee advocated for a more mature and sophisticated approach to governance and civic engagement, encouraging citizens to take an active role in shaping their society.

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Netizens criticise PM Wong’s video, urge Govt to address root causes of cost-of-living crisis

Netizens have voiced concerns over PM Wong’s approach to addressing the cost-of-living crisis. Many argue that distributing CDC vouchers provides only temporary relief and are calling for more substantial action on issues such as transport and rental costs.

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SINGAPORE: In response to Prime Minister Lawrence Wong’s video titled “Tackling Cost of Living Concern,” uploaded on 2 October, netizens expressed that the Singapore government should address fundamental issues like transport and rental costs, rather than relying on measures such as distributing Community Development Council (CDC) vouchers.

In the six-minute video, PM Wong acknowledged that although inflation has moderated, the cost of living remains a significant issue for many Singaporeans.

PM Wong assured Singaporeans that his team is committed to helping them through this challenging period.

He emphasised that while inflation is expected to decline further in 2024, prices will still rise from time to time.

He explained that delaying price adjustments would only worsen the situation in the future, but the government will work on mitigating the impact of any necessary increases.

The prime minister outlined that the long-term solution to managing living costs is to ensure Singaporeans have access to good jobs with better wages.

He added that higher wages should outpace inflation, allowing citizens to improve their living standards in real terms.

PM Wong also provided an economic outlook for 2024, predicting higher growth and lower inflation, which could lead to increases in real incomes for workers.

He noted that the government is closely monitoring economic conditions for 2025 and will reveal more of its plans in the upcoming Budget.

Recapping earlier initiatives, PM Wong said the government has allocated over $10 billion through the Assurance Package to help Singaporeans cope with rising living costs, including enhancements to the package.

He highlighted that this year, every household has received S$800 in CDC vouchers, alongside utility rebates and cash payouts.

PM Wong also touched on global inflation trends, explaining how disruptions from the pandemic and global conflicts affected prices.

He assured Singaporeans that the government has taken measures, such as strengthening the Singapore dollar, to shield them from the worst of these effects.

Netizens criticise government’s approach to rising cost of living

Hundreds of netizens have voiced their concerns under a Facebook post by The Straits Times on PM Wong’s video, criticising the government’s approach to addressing cost-of-living issues.

Many users expressed frustration, noting that despite the government’s repeated reassurances about helping Singaporeans, there has been a lack of action to address the ongoing increases in utility and transport fares.

Others echoed similar sentiments, with one user blaming the increase in GST to 9% as a major factor contributing to the rising cost of living. As Finance Minister, PM Wong was the key advocate of the GST hike and defended it when the opposition called for a deferment.

One netizen criticised the government’s actions as being counterproductive.  They pointed out that while the government raises prices in several areas, it simultaneously claims to be providing help, which they view as contradictory.

Netizens call for action on rising rental costs, criticise reliance on CDC vouchers

Many commenters also criticised the distribution of CDC vouchers as insufficient, urging the government to tackle root issues such as high rental and housing costs.

One netizen argued that CDC vouchers provide little relief, and reducing rental, medical, and food costs would be a more effective solution.

Another user called for standardised rental prices for hawker stalls and suggested that the government should fine landlords who raise rents excessively.

Other commenters focused on the need for more substantial measures, such as controlling hawker stall and coffee shop leases.

They argued that skyrocketing rental prices directly affect consumers through higher food costs.

One user proposed reducing government officials’ salaries and reforming other key policies such as lowering the GST and making housing more affordable as real solutions.

Additionally, some netizens highlighted the need to address transport and rental costs, noting that higher transport and raw material costs will continue to drive up consumer prices.

They urged the government to reduce rent for commercial shops and food stalls.

Netizens call for concrete measures in addressing cost of living

Some netizens expressed doubts about the government’s efforts to address the cost of living, calling for more transparency and concrete actions.

Many have called for clear metrics, such as housing prices, Certificate of Entitlement (COE) prices, transportation costs, and population growth, to be presented as proof of the government’s commitment to tackling these issues.

Other commenters urged the government to avoid short-term solutions such as payouts, which could ultimately lead to higher taxpayer costs.

They suggested more long-term measures, including lowering CPF contribution rates, which they view as a financial burden on lower-income earners.

 

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