As an industry forum established for the purpose of consumer protection in terms of service provisioning, the Communications and Multimedia Consumer Forum of Malaysia (CFM) is convening a public consultation session on the amendment to the General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC) starting 3 March 2020 until 16 April 2020.
In short, the GCC is a voluntary industry code registered in 2003 by the Malaysian Communications and
Multimedia Commission (MCMC) to serve as a guideline and benchmark for service providers in the provision of communications and multimedia services to consumers.
The GCC has previously undergone a review process in line with current industry developments. Hence, the 45-day public consultation process is implemented as the final step before registration of the latest GCC version with the MCMC.
Members of the public are encouraged to provide feedback on this public consultation in order to ensure that GCC version 2020 takes into account the current needs and circumstances of the Malaysian communications and multimedia consumers.
The main focus for this public consultation is based on the following five (5) topics:
- Specific protection for consumers with special needs
- Required information regarding direct carrier billing subscriptions
- Renewal of service contract terms and conditions
- International roaming services
- Classification of simple complaints vs. complex complaints
Further information on this exercise can be accessed here.