• About Us
    • Fact Checking Policy
    • Ownership & funding information
    • Volunteer
  • Subscribe
  • Letter submission
    • Submissions Policy
  • Contact Us
The Online Citizen Asia
  • Opinion
    • Editorial
    • Commentaries
    • Letters
    • Comments
  • Current Affairs
    • Singapore
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Arts & Culture
    • Consumer Watch
    • NGO
    • Lifestyle
    • Travel
  • Politics
    • Civil Society
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
No Result
View All Result
  • Opinion
    • Editorial
    • Commentaries
    • Letters
    • Comments
  • Current Affairs
    • Singapore
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Arts & Culture
    • Consumer Watch
    • NGO
    • Lifestyle
    • Travel
  • Politics
    • Civil Society
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
No Result
View All Result
The Online Citizen Asia
No Result
View All Result

IHiS, MOH’s unit apologises for mislabelling glitch which handed out wrong dosage but attributes fault to an IT vendor

by Correspondent
19/09/2018
in Current Affairs, Health
Reading Time: 3 mins read
0

Earlier this month (4 Sep), it was reported that over 800 GP patients had receive mislabelled medicine after a glitch hit the Ministry of Health’s GPConnect system.

One patient was told to take 10 bottles of cough mixture each time, instead of 10ml. Another had to take two strips, instead of two tablets. The glitch hit some 104 GP clinics which have subscribed to MOH’s GPConnect service.

Launched last year, GPConnect is a clinical and administrative system that allows GPs to submit patient data to the National Electronic Health Record (NEHR) operated by the Integrated Health Information Systems (IHiS), the MOH IT organisation that caters to medical practice. TOC understands that the SingHealth medical database which was hacked this year, is also managed by IHiS.

GPs are signing on to GPConnect because of the requirement for all doctors to submit patient data online to the NEHR after the Healthcare Services Bill is enacted.

But GPs have been complaining about the instability of the system. A GP who complained to IHiS about the mislabelling problem was told that it was his clinic’s fault for not checking, according to the ST report.

IHiS responds

Today (19 Sep), Ms Phyllis Yap, Director of Primary Care at IHiS, wrote to ST Forum attributing the mislabelling IT glitch to an IT vendor. But at the same time, she apologised for the error on behalf of IHiS.

“Patient safety is our priority, as is the case for our GPConnect clinics providing patient care. We apologise for the error,” she said.

“Initial investigation showed that the vendor made some changes which were unrelated to the upgrade, hence the user acceptance tests which were designed to evaluate the upgrade were unable to pick up on the error. The vendor also did not report any errors from other tests.”

It’s not known why the IT vendor made changes to the system that were unrelated to the upgrade. Ms Yap also didn’t reveal who the IT vendor was but promised to review and strengthen the testing procedure so as to prevent such errors in future.

“We will also step up monitoring of software roll-outs and enhance our response to support our users,” she said.

And with regard to a GP accusing a IHiS support staff of blaming him for not counter-checking the misprinted labels, Ms Yap said it was “inaccurate”.

“A media report said that our staff had told a GPConnect clinic that ‘it was his clinic’s fault for not checking’. We have checked the correspondence. We wish to clarify that this statement was inaccurate,” she said.

In other words, she is saying that her staff has never said such thing and the GP must have been mistaken or worse, lying.

“We take our responsibility very seriously and value the working relationship we have with all our partners, including clinics using GPConnect. We will continue to do our utmost to render all necessary support,” Ms Yap added.

For just US$7.50 a month, sign up as a subscriber on The Online Citizen Asia (and enjoy ads-free experience on our site) to support our mission to transform TOC into an alternative mainstream press.

Related Posts

Sixteen killed in China highway pile-up
AFP

Sixteen killed in China highway pile-up

05/02/2023
Labour

Are IT jobs in Singapore flooded by foreigners?

05/02/2023
Nine missing after fishing boat capsizes in South Korea
AFP

Nine missing after fishing boat capsizes in South Korea

05/02/2023
Piercings and prayer: Malaysian Hindus celebrate Thaipusam
AFP

Piercings and prayer: Malaysian Hindus celebrate Thaipusam

05/02/2023
Grab SG appoints PAP MP Tin Peiling as director of public affairs and policy
Politics

Netizens question Tin Pei Ling’s conflict of interest as Grab’s director of Public Affairs and Member of Parliament

05/02/2023
Why is Gautam Adani’s Indian empire in turmoil?
AFP

Indian regulator reassures investors after Adani rout

05/02/2023
Subscribe
Connect withD
Login
I allow to create an account
When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Once your account is created, you'll be logged-in to this account.
DisagreeAgree
Notify of
Connect withD
I allow to create an account
When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Once your account is created, you'll be logged-in to this account.
DisagreeAgree
0 Comments
Inline Feedbacks
View all comments

Latest posts

Sixteen killed in China highway pile-up

Sixteen killed in China highway pile-up

05/02/2023

Are IT jobs in Singapore flooded by foreigners?

05/02/2023
Nine missing after fishing boat capsizes in South Korea

Nine missing after fishing boat capsizes in South Korea

05/02/2023
Piercings and prayer: Malaysian Hindus celebrate Thaipusam

Piercings and prayer: Malaysian Hindus celebrate Thaipusam

05/02/2023
Grab SG appoints PAP MP Tin Peiling as director of public affairs and policy

Netizens question Tin Pei Ling’s conflict of interest as Grab’s director of Public Affairs and Member of Parliament

05/02/2023
Why is Gautam Adani’s Indian empire in turmoil?

Indian regulator reassures investors after Adani rout

05/02/2023
Cognizant India transfers staff to work in Singapore as recently as this year

Local IT grads can’t find jobs while engineers constantly transferred from India to work in SG under CECA

05/02/2023
Family of student killed in accident involving retired police officer, calls for transparency from Indonesian police

Family of student killed in accident involving retired police officer, calls for transparency from Indonesian police

04/02/2023

Trending posts

Former Singaporean shares change of life in Australia with annual pay of S$80,000 as a plumber

Former Singaporean shares change of life in Australia with annual pay of S$80,000 as a plumber

by Yee Loon
30/01/2023
25

...

They have done a fine job of confusing us about the jobs situation

They have done a fine job of confusing us about the jobs situation

by Augustine Low
01/02/2023
47

...

Adani’s brother runs SG company and registers as director with local ID

Adani’s brother runs SG company and registers as director with local ID

by Correspondent
03/02/2023
26

...

Cognizant India transfers staff to work in Singapore as recently as this year

Local IT grads can’t find jobs while engineers constantly transferred from India to work in SG under CECA

by Correspondent
05/02/2023
40

...

Excessively charging for an essential need, and calling it affordable because people still can pay for it?

by Terry Xu
31/01/2023
40

...

Singapore Law Watch removes commentary on CPIB’s decision to not prosecute former Keppel executives

Singapore Law Watch removes commentary on CPIB’s decision to not prosecute former Keppel executives

by The Online Citizen
02/02/2023
19

...

September 2018
M T W T F S S
 12
3456789
10111213141516
17181920212223
24252627282930
« Aug   Oct »

The Online Citizen is a regional online publication based in Taiwan and formerly Singapore’s longest-running independent online media platform.

Navigation

  • Editorial
  • Commentaries
  • Opinion
  • Politics
  • Community

Support

  • Contact Us
  • Letter submission
  • Membership subscription

Follow Us

  • Facebook
  • Twitter
  • YouTube
  • Instagram
  • Fact Checking Policy
  • Privacy Policy

© 2022 - 2023 The Online Citizen Asia

No Result
View All Result
  • Opinion
    • Editorial
    • Commentaries
    • Comments
  • Current Affairs
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Civil Society
    • Arts & Culture
    • Consumer Watch
    • NGO
  • Politics
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
  • Lifestyle
    • Travel
  • Subscribers login

© 2022 - 2023 The Online Citizen Asia

wpDiscuz