Carousell launches CarouPay for secure and secure transactions

Carousell, one of the world’s largest and fastest growing classifieds marketplaces, launched CarouPay on this Wednesday (20 June). CarouPay is the company’s first integrated payment system for users to buy and sell more conveniently and with greater assurance. The feature is developed in partnership with leading financial institutions DBS, Stripe and Visa.

Carousellers are now able to pay directly within the app using DBS PayLah!, credit or debit cards. With tens of thousands of transactions happening on Carousell every day, CarouPay is expected to enhance the user experience for today’s consumers who value safer, easier and faster buying and selling on mobile.

“With the support of our industry-leading payment and tech partners, we are offering a long-awaited feature to improve our users’ buying and selling experience, making it easier and safer to make a purchase for those who can’t find time to meet up,” said Jia Jih Chai, Senior Vice President, Business Division, Carousell. “Everyone has unused or underused items that can benefit others.

Carousell was built to allow people to ‘snap, list, sell’ these items easily. With the help from our partners, DBS, Stripe and Visa, CarouPay allows the Carousell community to sell their underused items even faster and safer with cashless convenience.”

CarouPay is designed to enhance Carousell’s core buying and selling experience. Sellers can enable CarouPay as a payment option when listing their items, reaching more buyers who prefer to transact online. They can also deal more confidently on the marketplace with the commitment from buyers. Buyers now also transact with greater peace of mind, as CarouPay will hold onto the funds until they have received the item as expected.

The flow of pay-ins and pay-outs is powered by Stripe Connect, Stripe’s solution for multi-sided marketplaces and platforms. Once verified, sellers will be able to receive their payments from Carousell directly into their bank accounts or immediately on their Visa debit cards using Stripe's Instant Payouts feature. Carousellers who prefer to meet up can still continue to do so for physical inspection of items or simply to swap stories and build friendships.

CarouPay improves the Carousell experience in three ways:

  • When a buyer makes a purchase via CarouPay, Carousell holds the payment and first verifies the transaction before cashing out to sellers. This gives assurance to both seller and buyer in case of dispute.
  • As an additional layer of protection, users who do not receive their item as described, or do not receive their tracked mail can raise an issue with the seller or escalate it to Carousell. Funds will be held by Carousell until a resolution is met.
  • For orders fulfilled via SingPost’s SmartPacs and registered mail, a live delivery status will also be available and updated in-app on Carousell so both parties can track where the item is.

More than 70,000 listings have been enabled with CarouPay today. Together with Carousell’s efforts to advance AI-driven initiatives in Smart Listings, personalised browsing and predictive chat, the company’s latest string of achievements and strategic partnerships represent its commitment to continuously add value and improve trust on the marketplace.

“We seek to seamlessly integrate banking into our customers’ everyday lives so that banking becomes simpler and easier for them. Over the years, we have enhanced our digital channels to enable customers to transact fuss-free across multiple touchpoints. We will continue to seek opportunities to work with various partners to build inclusive digital ecosystems,” said Gene Wong, Head of Ecosystems of Consumer Banking Group, DBS Bank.

“As Singapore’s most popular mobile wallet with more than a million users, DBS PayLah! will offer Carousell users an easy and convenient checkout process with just a few simple clicks.”

“Businesses like Carousell are fundamentally changing commerce, rapidly transforming the way we buy and sell online. Marketplaces are also incredibly complex, and need to manage multiple pay-ins and pay-outs simultaneously. We continue to develop tools that make it easier for high growth businesses like Carousell to scale online. We are excited to work with Carousell to make managing these complex fund flows simpler and more seamless for their users,” said Piruze Sabuncu, Head of Southeast Asia and Hong Kong, Stripe.

Visa’s spokesperson’s said, “As the innovation partner in this initiative, Visa worked closely with Carousell to launch the CarouPay solution. Through Caroupay, sellers can receive payments seamlessly into their Visa debit card accounts. This is made possible by Visa Direct, a solution that enables real-time payments through the 16 digit card accounts. This is the first Asia Pacific used case for merchant disbursement using the Visa Direct solution,” said Visa Country Manager, Singapore and Brunei, Kunal Chatterjee.

“We believe cashless innovations like CarouPay further fuel the strong push for Singapore to be a Smart Nation and cashless society,” he added.

According to the Visa Consumer Payments Attitudes Survey 2017, Singaporeans are actively going cashless, and we are one step closer to realizing a cashless society. In fact, half (49 per cent) of Singaporeans would like to see Singapore be a cashless society, six in 10 (60 per cent) believe that a cashless society will be achieved in the next 7 years or less and seven in 10 (68 per cent) consumers have also expressed confidence to go cashless for a day.

Additionally in terms of the increasing adoption of e-commerce in the country, please find some statistics below according to the Visa Consumer Payments Attitudes Survey 2017:

  • Almost all (96 per cent) of Singaporeans shop online.
  • Online shopping is almost universal (among online population) and 2 in 3 have used their smart phones for payments.
  • Technology advances have hastened the innovation process and as a result, consumers have higher expectations when it comes to an online shopping experience.
  • Over 60 per cent of online shoppers shop several times a month or more frequently.
  • Payment of bills or fines is the top category for online payments followed by travel, fashion, movie tickets and F&B.
  • Around 1 in 3 have shopped on social networks and 40% are interested in buying from there in future.
In celebration of the launch, Carousell users can enjoy greater savings when using CarouPay. Buyers can take S$5 off their first CarouPay purchase via DBS PayLah! using the promo code ‘TAKE5LAH’, when they spend a minimum of S$20 by 19 July. For DBS and POSB cardholders and DBS PayLah! users, payment fees will be waived.

CarouPay is now available to Carousell users in Singapore on iOS and Android mobile devices. The in-app payment feature will be fully integrated into the desktop version by July 2018. To learn more, please visit the CarouPay website.