Business
SingPost names Neo Su Yin as COO amid organisational restructuring
SingPost has appointed Neo Su Yin as chief operating officer in a newly created role. This appointment comes amid continued leadership changes following a whistle-blower report and the dismissal of three senior executives in December over allegations of mishandling employee misconduct claims.

Singapore Post (SingPost) announced on 2 January 2025 that Neo Su Yin will assume the newly created role of chief operating officer (COO).
The appointment comes as the company continues restructuring its leadership team following an internal investigation sparked by a whistle-blower report.
Neo will oversee the group’s Singapore and international business units, as well as its property portfolio. She will also work with SingPost’s board on a review of the group’s international business unit. This unit was implicated in the whistle-blower investigation, leading to the dismissal of three staff members for falsifying e-commerce shipment data to avoid penalties.
The appointment of Neo extends a management overhaul that began in December. Former group chief executive Vincent Phang, group chief financial officer Vincent Yik, and CEO of the international business unit Li Yu were dismissed after an internal probe concluded they mishandled whistle-blower allegations of employee misconduct. All three have contested their dismissal.
SingPost has not yet named a new group CEO. However, Isaac Mah, formerly finance head for the company’s Australian operations, was appointed group CFO earlier this week.
Neo will work under “transitional management arrangements” with guidance from chairman Simon Israel.
In its announcement, SingPost described the COO role as pivotal in driving operational performance, stating, “The position of the group COO is central to translating transformation into tangible results, ensuring high-quality execution, and fostering innovation and continuous improvement.”
Neo, 44, is rejoining SingPost after serving as its Singapore CEO from November 2021 to April 2024. In her previous role, she managed the group’s domestic operations. She initially joined the company in April 2019 as vice president of customer experience.
Between May 2024 and her new appointment, Neo worked with dnata, a subsidiary of Dubai’s Emirates Group, as managing director for Singapore. There, she oversaw ground handling and cargo operations at Changi Airport.
Neo’s background includes a 17-year career in the Republic of Singapore Navy, where she held various leadership roles, including commanding officer of a warship. She also worked with Changi Airport Group (CAG) as general manager, managing terminal operations and customer experience.
A Singapore Armed Forces Merit Scholar, Neo holds a Master of Science in Occupational Psychology from the University of Nottingham, United Kingdom, and is a graduate of the United States Naval War College in Rhode Island, USA.
Chairman Simon Israel welcomed Neo’s appointment, stating, “The board is pleased to welcome Su Yin back to SingPost as our group chief operating officer. Her prior experience with the organisation provides continuity and strengthens our leadership focus on operational excellence and sustainable growth.”
Following the announcement, SingPost shares rose by 1.9 per cent, closing at 54 cents on 2 January.

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