DBS and POSB Bank customers in Singapore reported service disruptions today, as they were unable to use digibank online and mobile services starting around 11 am. This marks the second time in two months that the bank’s digital services have faced significant outages.
Customers found DBS’ digital banking services and physical ATMs to be non-operational, with initial complaints about the service outage appearing on the website Downdetector at around 11 am. POSB customers also reported similar disruptions starting around 11:20 am.
In response to customer complaints on its Facebook page and Twitter, DBS acknowledged the issue at 12:40 pm, attributing the problem to higher than normal traffic volumes for digibank login. The bank stated that its team had been notified and was working to resolve the issue.
However, customers criticized DBS’ response, arguing that instead of blaming the problem on increased traffic, the bank should have explained why it had not upgraded its system to handle such increases.
As of now, no official statement regarding the service disruption has been released by DBS or POSB.
This incident follows a similar disruption experienced by DBS Bank customers on 29 March, during which they were unable to use digital banking services for over 12 hours, from 7 am to approximately 7:30 pm.
The Monetary Authority of Singapore (MAS) issued a statement regarding the disruption of digital services by DBS on 29 March, saying that it is unacceptable and that it will take commensurate supervisory actions after assessing the facts of the previous disruption.