DBS and POSB Bank customers in Singapore reported service disruptions today, as they were unable to use digibank online and mobile services starting around 11 am. This marks the second time in two months that the bank’s digital services have faced significant outages.

Customers found DBS’ digital banking services and physical ATMs to be non-operational, with initial complaints about the service outage appearing on the website Downdetector at around 11 am. POSB customers also reported similar disruptions starting around 11:20 am.

In response to customer complaints on its Facebook page and Twitter, DBS acknowledged the issue at 12:40 pm, attributing the problem to higher than normal traffic volumes for digibank login. The bank stated that its team had been notified and was working to resolve the issue.

However, customers criticized DBS’ response, arguing that instead of blaming the problem on increased traffic, the bank should have explained why it had not upgraded its system to handle such increases.

As of now, no official statement regarding the service disruption has been released by DBS or POSB.

This incident follows a similar disruption experienced by DBS Bank customers on 29 March, during which they were unable to use digital banking services for over 12 hours, from 7 am to approximately 7:30 pm.

The Monetary Authority of Singapore (MAS) issued a statement regarding the disruption of digital services by DBS on 29 March, saying that it is unacceptable and that it will take commensurate supervisory actions after assessing the facts of the previous disruption.

Subscribe
Notify of
56 Comments
Newest
Oldest Most Voted
Inline Feedbacks
View all comments
You May Also Like

PAP MP Christopher de Souza found guilty of professional misconduct by disciplinary tribunal

SINGAPORE — Mr Christopher de Souza, a lawyer in Lee & Lee,…

Public questions arise over the Ridout Road saga involving two Singaporean ministers

In response to TOC’s request, an array of public questions concerning the rental of two state properties on Ridout Road by Ministers K Shanmugam and Vivian Balakrishnan has been compiled. These inquiries delve into topics like rental costs, renovations, environmental impact, and ethical considerations.

Singapore’s Shanti Pereira shines at the Asian Athletics Championships, clinches sprint double gold

Sprinter Shanti Pereira has made history, becoming the first Singaporean woman to clinch a sprint double at the Asian Athletics Championships, setting a new meet record of 22.70s in the 200m event. On Friday, Pereira rewrote her national 100m record for the sixth time this year, clocking an impressive 11.20 seconds, notwithstanding a slightly slower start—demonstrating her unprecedented prowess.

Is Progress Singapore Party eyeing Bishan-Toa Payoh GRC in coming election?

SINGAPORE — Just last Sunday (30 Oct), Progress Singapore Party (PSP) turned…