Access to DBS’ digital services was disrupted on Wednesday (29 Mar), causing users to be unable to log in.
Customers logging in to both DBS and POSB ibanking apps were shown an error message saying:
“We appreciate your patience and understanding. We are experiencing heavy traffic to our services. You will be redirected shortly. Alternatively, please login later.”
At 9.20 am, the bank announced on Facebook that its digibank online and mobile services, as well as its PayLah app, were currently unavailable. However, the bank assured users that its systems remained secure and uncompromised.
“We are resolving the issue and will update as soon as services are recovered. ”
In a subsequent update to its post at 10.20am, the bank informed customers that they could continue to use their DBS/POSB cards for transactions.
‘Customers may experience intermittent access and login slowness’, says DBS in update on 12.49pm
At 12:49 pm, DBS issued an update stating that customers may experience intermittent access and login slowness to their digital services.
According to Downdetector, a website that tracks outages, complaints began to surface at around 7.30am, with a peak of 358 reports at 8:18am:
Many customers also reported issues on DBS’ Facebook page, such as the inability to retrieve one-time passwords and prompts to reset their personal identification number (PIN).
One customer has expressed dissatisfaction with the ongoing disruption, stating that the app has been down since morning.
Some customer unable to pay medical bills due to service disruption
A number of DBS customers are currently facing a serious problem as they are unable to make payments for their medical bills, causing a significant amount of inconvenience.
A customer ranted that his husband is unable to make a simple transfer due to the ongoing disruption of DBS’ digital services:
DBS responded to another customer experiencing difficulty paying medical bills, apologizing for any inconvenience caused and assuring the customer that their team is working to resolve the issue.
In the meantime, DBS suggested the customer could use their card or withdraw money from any of their DBS/POSB ATMs.
Another user has complained that they are unable to log in to the service and are seeing an error message that reads, “We are experiencing heavy traffic to our services.”
A customer has reported that he still unable to access the service, with the issue persisting as of 11.44 am: