Consumer Watch

A member of the public, Albert Tang, wrote to ST Forum and his letter was published on ST today ("Why are SP Group's rates higher than retailers'?", 16 Jan). Mr Tang wanted to know why SP Group didn't offer the heavily discounted electricity rates, which many of the electricity retailers are currently offering to the public, in the first place. …

A rough start to the year for SingPost as they fail to deliver their end of an agreement to distribute flyers for a local business owner. On 10 Jan, a massage parlour owner said SingPost had failed to fulfil their end of a commercial agreement when they failed to deliver on the promised service of printing and distributing 65,000 flyers …

If you’re a pet owner – or just a news reader – you would have heard about the recent troubling incident about a raid of a pet boarding facility that was allegedly mistreating animals. In the snafu, two dogs that were boarded there went missing. The woman who was in charge of the facility told one of the owners of …

On 2 January, The Straits Times (ST) published a complaint letter by Chua Chun Wei who stated his dissatisfaction over SingPost’s service standards. Personally, he encountered many “unhappy episodes” with SingPost’s service delivery standards, where there were multiple times where he was at home the whole day, only to find a delivery-failure notice at his door saying that the postman …

It was reported that from January to March 2019, consumers can expect lower electricity and gas tariffs due to lower cost of natural gas for electricity generation and a drop in fuel prices from the quarter before. Energy utilities provider SP Group announced yesterday (30 Dec) that the electricity tariffs will drop by an average of 1.2 per cent, or …

The electricity tariffs (before 7 percent GST) will decrease by an average of 1.2% or 0.28 cent per kWh for the period from 1 January to 31 March 2019 compared to the previous quarter. The reason is mainly due to the lower cost of natural gas for electricity generation compared to the previous quarter, the SP Group stated in a …

One Singaporean, Andy Lau, had a bit of an awkward encounter with his postman recently. While he was at home on 26 December, he heard a knock on his front door. By the time he answered the door, a few seconds later, there was no one there. Only a Singapore Post note was left informing him that the delivery was …

Do you know what tourists visiting Singapore enjoy doing in the Lion City? As what many would have expected, a majority of them like eating and shopping – at least based on how much they’ve spent doing these things. According to the Mastercard Global Destination Cities Index: Indulgences, Singapore ranked fifth and tenth in the global index for overall spend …

I am disappointed with the the Competition and Consumer Commission of Singapore's (the Watchdog) finding that NTUC Enterprise's proposed acquisition of food centre operator Kopitiam would not lead to a substantial lessening of competition. Giving the green light to this acquisition would see NTUC Enterprise buying all of Kopitiam Investment and its subsidiaries, which span 80 outlets island wide. With this in mind, this …

According to a survey by Picodi, Singaporeans spend an average of S$460 during Christmas with most of the money spent on food (43%), followed by gifts (31%) and Christmas outfits (23%). The biggest chunk of the money they spend during Christmas is on food and in average they spend S$ 196 just on it Besides that, during the year-end festive …