Consumer Watch

Based on a survey released by Picodi, Singaporeans prefer to shop online using their desktops (62%) compared to their smartphones (35%). Despite the global blooming of mobile commerce, only 1 out 3 transactions was made with the use of a mobile device in 2018. On top of that, when Singaporeans do use their phone for shopping, the average order value …

According to the latest Worldwide Cost of Living Survey by the Economist Intelligence Unit (EIU), Singapore, Hong Kong and Paris have been ranked jointly as the world’s most expensive city to visit and live in. The biannual survey of 133 global cities, which was released today (19 Mar), compares more than 400 individual prices across 160 products and services in …

Singapore Airlines (SIA) were quick to reassure passengers on Tuesday (16 Feb) that the camera embedded in some of its inflight entertainment systems have been ‘permanently disabled’. SIA added that they have no plans to develop any features using those cameras. They were responding to complaints on social media made by passengers who had spotted the cameras on SIA aircrafts …

In a series of bad publicity, Singapore Post (SingPost) has again added a new complaint from a consumer for its horrible service. On 1 February, a local business owner named Daniel Goh lambasted SingPost for delivering a letter from a Government authority four months after the letter was assumed posted. Venting his complaint on his Facebook page, the businessman said …

A consumer got a rude shock when he found out that an item at one of NTUC FairPrice stores were wrongly tagged. Ho Chee Yi wrote to TOC to highlight this issue and said that he bought a packet of tomatoes which was supposed to cost S$1.29. However, the label on the packet showed China Fragrant Pear and the cost …

An Infringement Decision (“ID”) against the owners or operators of Capri by Fraser Changi City Singapore, Crowne Plaza Changi Airport Hotel, Village Hotel Changi, and Village Hotel Katong, was issued for infringing section 34 of the Competition Act (Cap. 50B) by exchanging commercially sensitive information in connection with the provision of hotel room accommodation in Singapore to corporate customers. The hotels were …

Last Wed (16 Jan), a member of the public, Albert Tang, wrote to ST Forum asking why SP Group didn’t offer the heavily discounted electricity rates, which many of the electricity retailers are currently offering to the public, in the first place. “Given that electricity retailers are looking to make a profit, have spent a significant amount on marketing costs …

A member of the public, Albert Tang, wrote to ST Forum and his letter was published on ST today (“Why are SP Group’s rates higher than retailers’?“, 16 Jan). Mr Tang wanted to know why SP Group didn’t offer the heavily discounted electricity rates, which many of the electricity retailers are currently offering to the public, in the first place. …

A rough start to the year for SingPost as they fail to deliver their end of an agreement to distribute flyers for a local business owner. On 10 Jan, a massage parlour owner said SingPost had failed to fulfil their end of a commercial agreement when they failed to deliver on the promised service of printing and distributing 65,000 flyers …

If you’re a pet owner – or just a news reader – you would have heard about the recent troubling incident about a raid of a pet boarding facility that was allegedly mistreating animals. In the snafu, two dogs that were boarded there went missing. The woman who was in charge of the facility told one of the owners of …