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母控诉找不到急诊室入口 竹脚妇幼医院称将检讨

by Yee Loon
22/09/2020
in 新闻, 时事, 社交媒体, 舆论
Reading Time: 1 min read
0

一名母亲在本月16日分享,上月底儿子因头痛、心跳加速和失去意识,紧急送竹脚妇幼医院,但是却因灯光灰暗,找不到急诊室门口;儿子入加护病房,家属探病也不方便,她呼吁竹脚妇幼医院应多考量患者的经验和感受。

“我并不希望其他家长再经历这些痛苦的经历,尤其他们已在为自己所爱而担忧,至少给我们家长一些同情心。”该名母亲Juliana Goh也提及,儿子在入院后一个星期已离逝。

对此,竹脚妇幼医院也回应此事,感谢Juliana的反馈,并表示医院将作出检讨,加强通往医院和儿童急诊室周围的方向指示牌。

有鉴于申诉得到回应,Juliana Goh也在今日(22日)发文,感谢各界的关心和分享贴文。

“我的原意是希望此事能引起院方关注,并以同理心来改善客户的体验。”她也认为,要解决的这些问题,不仅是病患/客户面对的,同时也包括前线人员,好比说,一些医院年长职员需使用手动操作,以及医院大厅电梯群聚拥挤的问题等。

“这都是关乎改善工作流程、机制,让大家都能享有更好的体验。”

她也表示竹脚妇幼医院院方也已联系她,为此也把先前的贴文关闭。

RE: ++ CUSTOMER EXPERIENCE AT KKH A&E / KKH CICU HORRENDOUS ++

Thank you all for your well wishes and sharing. My main…

Posted by Juliana Goh on Monday, September 21, 2020

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