Last month, the Immigration and Checkpoints Authority (ICA) said that travellers heading towards Woodlands and Tuas checkpoints can anticipate heavy traffic and delays, especially on weekends, until the end of the year due to the holiday season. But, ICA managed to curb the issue and posted on their Facebook page on 16th Dec saying that “heavy arrival and departure traffic at both Woodlands and Tuas checkpoints have subsided.”

However, one citizen rubbishes this claim as he was stuck in a severe traffic for 4.5 hours trying to return back to Singapore from Johor Bahru.

In his letter to TODAYonline, Philip Wen said that the traffic crawl was due to shortage of custom officers at the checkpoint.

“There was just one or two custom officer(s) checking cars at each of the booths. There are usually four to five booths for each of the six lanes, but only one booth was open a lane. I asked the officers why so few booths were in operation despite the huge volume of incoming cars, but did not get a reply,” he explained.

He went on to say that many people had taken toilet breaks or fell asleep in their vehicle due to the wait. “It was an incredible sight to see drivers on my left and right sleeping, while motorists behind patiently waited for them to wake from their power nap.”

Then, he said that suddenly a second booth opened “sensing that more motorists may be stepping out of their vehicles to enquire about the jam.”

Wen added that his journey from the checkpoint to Singapore took longer than his travel from Kuala Lumpur to Johor.

“The human resources department of the ICA has some explaining to do. It must be aware that with year-end heavy traffic, the booths must be fully open and manned to avoid just such a situation,” he suggested.

Although the article published on TODAYonline was written by Wen, but it came to our attention by Wen himself that the letter he sent to the news site was tweaked into something which he feels is inaccurate. Therefore, he sent us the original letter which we published on our site unedited.

After TODAYonline shared the article on their Facebook page, it received many comments from the public, with some agreeing to Wen that the lack of operating counters at Singapore is causing the road congestion.

Facebook user Jonus Jun went on further to say that this is not the first time he encountered such a situation where only limited counters are opened.

Another Facebook user, Ravi K Ramasamy, also opined that the jam is caused by ICA’s inefficiency in planning during peak time and opening less lanes for commuters.

Adding to other users’ comments, Terence JL Wee also feels that the traffic heading towards Singapore is bad because only half of the counters are operational.

Notify of
Inline Feedbacks
View all comments
You May Also Like

PSP’s Taufik Supan vows to help the Malay community in Singapore to progress further

While speaking at Progress Singapore Party’s (PSP) third outreach session via Facebook…

How far will you go for your Olympic Gold?

By Property Soul Singapore is in celebration mood when Joseph Schooling made…


自上月4日以來,圣淘沙名胜世界(Resorts World Sentosa)与滨海湾金沙酒店(Marina Bay Sands)的入场税,从原本的每日100新元一日与每年入场税2000元,各提高到150元与3000元。 人力部与第二内政部长杨莉明于周一(5月6日)的国会表示,“征收赌场入场税,有助阻止当地人的随意和冲动性赌博,并且是整套社会保障措施的一部分”。 部长杨莉明指出,自2010年至2018年期间,在价值九亿元的综合度假村扩充计划为实施前,本地访客人数已下降50巴仙。 马西岭 – 油池集选区任梓铭,针对部长杨莉明的声明,提出新加坡人民在入场税上大约的总金额。 她回答自2010至2018年期间,我国人民与永久居民占了约13亿元。期间,根据全国预防嗜赌理事会每三年的调查,我国的问题赌博和病态赌博率也从2011年的2.6巴仙下降到2017年的0.9巴仙。” 议员任梓铭也进一步询问为了有阻止嗜赌问题,是否应将年费移除,而部长杨莉明则回应,会保留年费制度,不会取消。…

195 new cases of COVID-19 infection in S’pore; 182 locally transmitted cases, 135 linked to Jurong Fishery Port cluster and 12 belong to KTV cluster

As of Tuesday noon (20 July), the Ministry of Health (MOH) has…