More seamless and secure access to vehicle services on One.Motoring website

New digital services that will be available on the One.Motoring website, starting from 26 November, the Land Transport Authority (LTA) announced on Wednesday (7 November).

In its press release, the authority stated that vehicle owners will be able to use SingPass/CorpPass 2-Factor Authentication (2FA) for four new digital services on the One.Motoring website, which are transferring of vehicle ownership, transferring of PARF/COE rebates, transferring of Temporary Certificate of Entitlement (TCOE), and vehicle deregistration.

As for the transfer of vehicle/rebates/TCOE, it noted that buyers can log in using SingPass/CorpPass 2FA to confirm and complete the transfer.

LTA stated that this move will give buyers greater control over the process and does away with the need to submit hardcopy application forms, as well as eliminating the need to separately apply for a Transaction Pin (TPIN) to perform secured transactions with LTA. Likewise, the use of SingPass/CorpPass will make it easier for owners to deregister a vehicle themselves, or to authorise a third party to help them dispose of their vehicle without the need to apply separately for a TPIN.

To cater to users who require access to these digital services, LTA said that it has introduced more digital kiosks at the e-lobby of its Sin Ming Office. Service ambassadors are present to guide users who may require assistance.

While to further improve service delivery and reduce waiting time, LTA added that it will also shift towards an appointment-based system for counter services by 2020.

LTA said that it will also replace hardcopy letters – except for summonses – with e-notifications via SMS and e-letters sent to the user’s One.Motoring account to provide vehicle owners with more timely updates, which will alert vehicle owners to follow up on specific transactions, or update them on the status of recent transactions.

For instance, when it is time to renew a vehicle’s road tax, owners will receive an SMS alert to log on to the One.Motoring website using SingPass/CorpPass 2FA to retrieve his/her e-letters and to complete the transaction.

LTA then stated that it will provide a six-month transition period from November 2018 to allow vehicle owners to adapt to the new system, during which hardcopy letters will continue to be sent to owners’ addresses alongside e-notifications via SMS and e-letters.

All vehicle owners with SingPass/CorpPass will receive a one-time hardcopy letter informing them of the shift to e-notifications before the start of the transition period. Those who prefer to continue receiving hardcopy letters beyond the transition period will have the option to do so, it added.

Other than the services mentioned, LTA noted that owners of foreign-registered cars and motorcycles will have the option of applying online for a Vehicle Entry Permit (VEP) via the One.Motoring website before entering Singapore from 26 November 2018. Once their applications have been approved, they may collect and make payment for their VEP/Autopass Cards at LTA’s offices at Woodlands and Tuas Checkpoints.

"This new digital service is expected to improve convenience for users and reduce waiting time at LTA’s offices. More features, such as online updating of vehicle insurance records, as well as online payment and delivery of VEP/Autopass cards will be rolled out next year," the authority stated.