Crowds at Bedok North MRT Station / Photo: Beatrice Wong's post on TATA SMRT

SBS Transit apologises for Thursday’s service disruption along Downtown Line

SBS Transit, train service operator for the Down Town Line (DTL), has offered an apology in a post on its Facebook for the severe train service disruption that occurred this morning (24 May) with no official announcement, causing massive confusion among the commuters.

“We apologise that no alerts were issued and to all affected passengers, we are sorry for the inconvenience that was caused,” the post read.

It explained that train service delays on the DTL this morning was caused by a signalling fault at Tampines West Station. “On the approach to this station for both directions, trains had to be manually operated."

"The cause of this incident is still investigated with the LTA and the vendor,” it said.

This has resulted in a slowdown in train speeds and although trains continued to arrive at stations, however, the usual 2.5 minute headway lengthened to about 5 minutes.

The service disruption caused many crowded trains and a huge build-up of passengers at stations.

According to SBS Transit, the signalling processor was successfully reset at about 8.15am and normal service progressively resumed thereafter.

Throughout the fault until the processor's reset, there was no stoppage of train service throughout the whole Downtown Line, SBS Transit stressed.

SBS Transit Ltd's full apology on Facebook:

“Train service on the Downtown Line (DTL) was delayed this morning by a signalling fault at Tampines West Station. On the approach to this station for both directions, trains had to be manually operated. This resulted in a slowdown in train speeds. Trains continued to arrive at stations but instead of the usual 2.5 minute headway, it lengthened to about 5 minutes. This resulted in more crowded trains and a build up of passengers at station platforms.

For example at Bedok Reservoir, some passengers may have waited about 15 minutes to board a train and the platforms were crowded.

The signalling processor was successfully reset at about 8.15am and normal service progressively resumed thereafter.

Throughout the fault until the processor's reset, there was no stoppage of train service throughout the whole Downtown Line. We apologise that no alerts were issued and to all affected passengers, we are sorry for the inconvenience that was caused. We are investigating the cause of the fault with the LTA and the vendor.”

A Twitter user, Red Dot Oz tweeted a comment on the news:

And Michael Smith commented on Red Dot Oz tweet that people waiting at the stations were lucky, because people were flying on the train when it braked: