A severe train service disruption took place this morning (24 May) along Down Town Line (DTL), causing significant delays in commuters' travelling time and accumulated huge crowds at stations and on trains.
No official information on the delay, nor the reasons for it, were announced by SBS Transit, the transport operator of DTL While there had been no official announcement by SBS Transit, commuters wrote that the delay was due to a signalling fault.
The passengers' tweets show that the delay at DTL started at around 6:40am this morning. Commuters also note that they were stuck at stations for five to ten minutes at each station and some noted that the overall delay experienced, can be up to an hour.
@SMRT_Singapore, any updates on the Downtown line? The train has been stationary for about 5+minutes in between tampines east & tampines Station
— WEH Neon (@neontreedome) May 23, 2018
Was stuck at Geylang Bahru for 12 minutes. Now stuck at Mattar.
— Douglas Tan 陈贞源 (@DougTan86) May 23, 2018
DTL why you doing this to me
— Aina (@sayheyy) May 23, 2018
— יֹאשִׁיָּהוּ (@iamjosiahtan) May 23, 2018
Michelle, who mistaken SMRT is the operator of DTL, questioned the time delay announced at the station:
Hi @SMRT_Singapore please wake up your idea. >30 minutes delay isn't "a short while". PUT A DAMN NOTICE OUTSIDE THE STATION OMG
— Michelle . (@ChelleeeK) May 24, 2018
And other commuters also tweeted their complains and disappointments on the inaccurate or lack of information:
Don’t take DTL now guys got train delay and they bullshit say additional traveling time of 5 min is expected lol KNN IT’S ALR DELAYED FOR 20 MIN
— 엞. (@_chocolatte41) May 24, 2018
@SMRT_Singapore train service along DT-Line towards Expo is delayed.
— Müso Lee (@rosemonk) May 24, 2018
Train had been stalling till now fr rochor stn since 7.35am
— Teo Wee Leng (@LengLengTeo) May 24, 2018
.@SMRT_Singapore can yall get this train movin i have a math test HELLO!?
— rice (s/h) (@taeeils) May 24, 2018
I’m so pissed!!!! @SMRT_Singapore Stopping 10 minutes at each stop is not a short while eh bro??? Get your shit together thank you!!!
— 준(E)면🐰💙 (@MYE0NSARY) May 24, 2018
The delay occurred on both directions on the DTL:
Sigh my friend also stuck lol she’s coming from the other direction on DTL also hahahahah
— 엞. (@_chocolatte41) May 24, 2018
Signal fault on DTL, Both directions, please avoid
— Marcus Tan (@markmatthew88) May 24, 2018
Other commuters' complains kept pouring in Twitter due to lack of information:
#DTL is acting up and I'm now in the train that's not moving, and I'm late for work. Again. Thanks again,#smrt. And you wonder why we protest the fare hikes. @ChannelNewsAsia please report a signalling fault at DTL right now.
— Mymuseandi (@mymuseandi) May 24, 2018
— Matthew Ee ◢ ◤ (@themysteree) May 24, 2018
Straddled at Kaki Bukit mrt station for more than 20 mins. Train service coming in at every 6 mins but jam-packed.😡
— limek (@limek15) May 24, 2018
— Ray (@Kongleng) May 24, 2018
Pic taken by my colleague at Bedok North MRT station. Dear @SBSTransit_Ltd, could you pls update commuters regarding the status of the downtown line delay pls? It's been more than an hour delay for her. Thk u. https://t.co/vMH73P9jAJ #downtownline #sbstransit #dtl #smrt pic.twitter.com/gCDYlJOxNO
— Jenny (@surrealiz) May 24, 2018
— alfalfa (@alfabahrain) May 24, 2018
On TATA SMRT Facebook page, passengers also posted information on the DTL train delay:
Yong Jian Rong wrote: "Estimated additional 15min travelling time along Downtown Line in both directions."
John Robert Lee wrote: "DTL delay due to unknown reason. Intermittent stopping is expected. Thanks to my Friend for sending me out this info."
Eddie Shim posted a photo: "Bedok North 812am"
Angie Ng wrote: "DTL STOPPING ADDITIONAL 5MINS ON EVERY STATION... from KB to Bedok Reservoir already took 15mins!!! Stuck in between 2stations now!!!"
Esther Lee wrote that at Chinatown an announcement said the delay was due to signaling fault, but the time duration was still off:
Esther Lee wrote: "Announcement at Chinatown DTL. Delay due to signaling fault in both directions. Additional traveling time of 5 mins to be added."
John Robert Lee wrote that the delays on DTL was caused by train intermittent stopping and backlogging:
John Robert Lee shared a photo from MRT Singapore Service Information, he wrote: "Situation at Hillview station. Pax unable to board the train as train is crowded. As said, expect delays on DTL due to intermittent stopping, backlogging caused all the way to 6 Av."