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Police claims incident between Caltex pump attendant and BMW driver as just a case of miscommunication

Singapore Police Force (SPF) has expressed its views on Monday (16 April) that the incident between an elderly pump attendant of Caltex petrol station and a BMW driver was just a case of miscommunication which took place at the kiosk in Tampines Avenue 8 on Saturday.

In a Facebook post written by Ms Kelly Yeo to Caltex Singapore on Saturday evening, she wrote that she witnessed the BMW driver claimed that the pump attendant, probably in his early 60s, had mistakenly refilled a full tank of petrol costing about $135 for the BMW instead of the $10 petrol that he had instructed. The original post has since been removed.

She noted that the man refused to pay the full amount and insisted to pay only $10 for the full tank. The pump attendant then calmly informed the cashier to let the customer pay $10 and he would personally absorb the rest of the cost.

The post went viral over the weekend. Many took the stand that the driver shown in Ms Yeo's post had scammed the old attendant and made use of him to pay for his petrol bill while a very small segment of them noted that the vehicle could be a test drive vehicle or rental vehicle but acknowledged that the driver could have offered other alternatives than to have the poor attendant to foot the balance of the bill.

As the license plate of the vehicle was shown in a prior post published by Ms Yeo, many netizens used that to sought the driver's purported name and occupation.

The driver stated that he felt threatened and he also received many nuisance calls, SMSes and WhatsApp messages. Therefore, he filed a police report, saying that he noticed about him being viral when a friend told him so.

"After reading some of the comments on the Facebook post, I decided to lodge a report as I am afraid that these people will come to my house," he wrote as reported by the Straits Times.

In the police report, he explained that the pump attendant had heard him saying "full tank", which he disputes.

He stressed that he had told the attendant to top up only 10 dollars. However, he said that the pump attendant then raised his voice and told the cashier to tell the driver to pay $10 and he will pay the remaining amount.

He stated that he did not need the full amount of the petrol as he was going to an automotive trader to trade in his vehicle on Saturday.

The police stated that both parties have been advised to settle the matter amicably, saying, "We have looked into the matter and established that no offence was disclosed. It was a case of miscommunication between the pump attendant and the vehicle owner on the amount of petrol to be pumped. We have verified that the vehicle owner was due to trade in his vehicle on the same day, and would not require more than necessary fuel."

Caltex Singapore had written a comment regarding the matter on Facebook, stressing that the attendant did not bear any financial obligation from the events that occurred on 14 April.

"Do be assured that our station manager, together with the management team are looking into this issue now and an investigation is ongoing. For any enquiries on this issue, do get in touch with us via PM and we’ll get back to you," it wrote.

"We do encourage everyone to refrain from any personal or group responses towards the driver or those involved as our team is already looking into resolving this," it ended.

On Monday, it wrote another post, saying that it is aware that a police report has been lodged by a member of the public regarding the event.

"This is now a police matter and we will work closely with authorities in that respect. In the meantime, we would respectfully request the community's cooperation in refraining from any personal or group responses towards those involved and leave the matter to appropriate authorities," it wrote.