Citizens took to social media to complain about the disruption of hundreds of essential e-government services, including SingPass and CorpPass which started as early as 11 am on Friday (9 February). This is the second day that the service outage has taken place.
Social media users went to their social media to complain regarding the matter.
Singpass is down , macam mane aku nak buat kerje ni.
— Nurhuda O. (@hudafxckareyou) February 9, 2018
Singpass seems to be down again
— Jurong Don (@StyleDragoon) February 9, 2018
When TOC tried to reach the website by the time the story is being written, this notification showed up.
The Government Technology Agency of Singapore (GovTech) tweeted at 12.31 pm, saying that it was aware of the problem.
It wrote, "We understand SingPass and CorpPass users may be unable to access the systems. Our team is looking into the matter now. We appreciate everyone's patience and will keep you updated."
We understand SingPass and CorpPass users may be unable to access the systems. Our team is looking into the matter now. We appreciate everyone's patience and will keep you updated. Thank you.
— GovTech (Singapore) (@GovTechSG) February 9, 2018
The same issue with Singpass happened the day before, with users also going on social media to complain about the problem.
Fuck u singpass every damn time when i wanna log in urgently, this shit happen. Knn pic.twitter.com/o1i5qqTRFX
— Fadhil Ross (@whotookmymojo) February 8, 2018
Anyone else having difficulty logging in to #singpass? Are we being hacked?
— Alphonsus Lee (@fonsus) February 8, 2018
— P.Ti (@petikool) February 8, 2018
Yes Singpass, just when I was about to have the energy and time to do some adult things online, you decide to breakdown. Thanks.
— 𝒮𝒽𝒶𝓀𝒾𝓇𝒶 𝒮𝒶𝓊𝓂𝒾 💕 (@ShakiraSaumi) February 8, 2018
GovTech, the agency behind public-sector technology transformation, including the development of SingPass and CorpPass, stated that the authentication services were then taken down in the afternoon for urgent maintenance due to a "server fault".
It also said that Thursday's outage was not a result of any cyber attack and services were fully restored at about 5.15 pm.
SingPass was set up in 2003 for Singapore residents to access e-government services and has more than 3.3 million registered users and supports 57 million e-government transactions, including the filing of income taxes, parking fine payments and foreign domestic worker applications currently.
CorpPass was rolled out in September 2016, which is meant for corporate transactions, including the filing of corporate taxes and work permit applications.