Service disruption along NSL on Thursday with no official announcement again this week

North-South Line (NSL) experienced yet another service disruption this morning, as indicated by many tweets from commuters since 7:00am with no official announcement from the transport operator, SMRT. Many noted that they had to wait up to 10 mins during the peak hour and highlighted that there was overcrowding on the train platforms. However, commuters noted that they were not told that there had been any fault which caused the delay.

SMRT had earlier announced at 4:22am and 4:23am that there is no train service between Boon Lay and Gul Circle stations due to a train fault on East West Line (EWL) and subsequently cleared the fault at 5:05am. But there is no announcement of any service disruption of the NSL.

Despite complaints about the lack of information, SMRT did not make any official announcements on its social media platform, which is required by regulations stated by the Land Transport Authority, leaving commuters confused and irritated.

On Tuesday this week, commuters were left confused as to the actual reason for the delay as the train operator announced to commuters that it was a train fault and then a platform door fault. In this case, according to the reaction by the commuters, there had been no announcement made to commuters at all.

A commuter also noted that a train skipped Bukit Batok MRT station this morning.

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December 2017