Service disruption along NSL on Thursday with no official announcement again this week

North-South Line (NSL) experienced yet another service disruption this morning, as indicated by many tweets from commuters since 7:00am with no official announcement from the transport operator, SMRT. Many noted that they had to wait up to 10 mins during the peak hour and highlighted that there was overcrowding on the train platforms. However, commuters noted that they were not told that there had been any fault which caused the delay.

https://twitter.com/chanjeanie/status/938576170588573696

https://twitter.com/ItWasntMeNeo/status/938563300614275074

https://twitter.com/kittyowlye/status/938558862952509440

https://twitter.com/fsfantasy/status/938558902559322112

https://twitter.com/HugoChia/status/938561871531012096

https://twitter.com/Lex37290200/status/938562406954844160

https://twitter.com/n_priyadarshi/status/938562911907201026

https://twitter.com/howisjan/status/938563145865478144

SMRT had earlier announced at 4:22am and 4:23am that there is no train service between Boon Lay and Gul Circle stations due to a train fault on East West Line (EWL) and subsequently cleared the fault at 5:05am. But there is no announcement of any service disruption of the NSL.

https://twitter.com/SMRT_Singapore/status/938519039512424449

https://twitter.com/SMRT_Singapore/status/938519223793369088

https://twitter.com/SMRT_Singapore/status/938529937316749313

Despite complaints about the lack of information, SMRT did not make any official announcements on its social media platform, which is required by regulations stated by the Land Transport Authority, leaving commuters confused and irritated.

On Tuesday this week, commuters were left confused as to the actual reason for the delay as the train operator announced to commuters that it was a train fault and then a platform door fault. In this case, according to the reaction by the commuters, there had been no announcement made to commuters at all.

https://twitter.com/abksg/status/938565543132512257

https://twitter.com/tohyiqian/status/938561193735622656

https://twitter.com/waeiluen/status/938563221757181952

https://twitter.com/ydntkmn/status/938569404509446144

A commuter also noted that a train skipped Bukit Batok MRT station this morning.

https://twitter.com/sohbengkuan/status/938574495899459585