Yet another train service disruption along the North South MRT Line this morning.
Commuters have noted on social media that the cause of the delay is said to be a train fault, likely to be announced by the station.
It is unknown what time the service disruption took place and end. But social media suggest that the timing to be around 7.40 am to 9 am.
One commenter uploaded a photo, showing the crowd gathering at the foot of a stairway because the only upwards escalator for Jurong East MRT brokedown.
In Exercise Greyhound (2012) carried out jointly by LTA, SBST and SMRT, social media was identified as one of the evaluation criteria for public communication during service disruptions:
“LTA, as the exercise coordinator, assessed SMRT and SBST’s arrangement for free travel on existing public bus services, and the operation of bus shuttle services to provide transport service between the affected MRT stations. They were also tested on public communications, which included promptly informing the public of a service disruption and providing regular updates at the stations and through the media and social media channels such as twitter until normal service is resumed.”
However, there is no mention of the train delay on SMRT’s facebook account nor its twitter account.
The below are the accounts by commuters who were affected by the service disruption.
train fault again
— ‣ (@supjeffrey_) July 20, 2015
Was already late for school & better still, now got train fault.
— Zuyao L (@zxyxox) July 20, 2015
Alamak, 2 min train fault.
— zaki (@ZoticLiquid) July 20, 2015
So suay.. Train fault at CCK station.
Gotta alight n wait for the next one de.. I'm so late for Duty?— Kai (@turnizam07) July 20, 2015
Train fault yet again ….?
— Vennn❁ (@venieeeee) July 20, 2015
@fxrhxnnx train fault
— Toh Jin Xing (@thejinxingtoh) July 21, 2015
New from #SMRT: "Due to heavy passenger activity at the next station, this train will be delayed" I.e. it's crowded so let it get worse
— Bucky Hussain (@buckyhussain) July 21, 2015
https://twitter.com/Jaydenmani/status/623280227918024705
Annoying? At 8am in the morning . A do not board train at JE to PR. Buck up your brains smrt and stop asking us to pay so much for such svc
— ☆ 엘 ☆ (@PINGGVAELE) July 21, 2015
New from #SMRT: "Due to heavy passenger activity at the next station, this train will be delayed" I.e. it's crowded so let it get worse
— Bucky Hussain (@buckyhussain) July 21, 2015
https://twitter.com/bigkev1981/status/623286615952093184
#smrt traim delay zz…
— Vijay Kumar (@VijayRx300) July 21, 2015
SMRT is shit. I've been waiting for a train since 8am bro. All the trains been full af.
— 단 (@dnshrstno) July 21, 2015
Some mentioned the speed of the train
Smrt train like zoo tram zzz
— mincat (@CinnnamonTwist) July 21, 2015
Maybe SMRT should revise the estimated time from one destination to another.
— Ana Dewina (@ewina_chua) July 21, 2015
MRT NS line 8,25am driver made announcement in a foreign language followed by a suddenly halt causing everyone to stumble #smrt
— Teri See (@TeriSee) July 21, 2015
Some have taken to the SMRT facebook to make note of the train service disruption.