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Dear Ms Saw…

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The following is an email which was sent to Ms Saw Phaik Hwa, CEO of SMRT Corporation, on 1 July 2010. As of 23 July, we have yet to receive any replies from Ms Saw.

If you have pictures of crowded trains, pls email them to us and we will update it here on this thread.

Dear Ms Saw,

I refer to the Straits Times report, “SMRT: Tighter security will not mean higher fare”, on 27 June 2010.

Specifically, I refer to your remarks in these paragraphs as reported by the Straits Times:

As to what SMRT plans to do as trains seem to be maxing out their capacity, she said: “Trains will be crowded during peak hours. The question is, how crowded?”

She did not think that trains here are as packed as those in cities like Hong Kong, Taipei and Shanghai.

Even at its most crowded, an SMRT train carries 1,400 passengers, she said.

This is “not crush load”, where a train is carrying more passengers than the standing load it is designed to carry under normal circumstances.

Crush load happens when a train carries more than 2,000 passengers.

“People can board the train – it is whether they choose to,” she said.

As a regular user of public transport, especially the MRT trains, I am rather puzzled by your last remark in that Straits Times report mentioned above. Together with my friends and other commuters, our experiences seem to be opposed to your assertion – namely, that “people can board the train – it is whether they choose to.”

In my personal experience, I have at times had to let one, two or even three trains go by, because they were full and packed to capacity, before I could get onto one. Other commuters have also expressed similar experiences.

It is thus unfortunate that you seem to be laying the blame on commuters – that somehow we choose not to board trains which have space available.

I would like to ask how you arrived at that conclusion:

  • When was the last time you took a train yourself – at peak hour?
  • Is your assertion – that “people can board the train” – one that is borne out of personal experience?
  • Are you aware that the situation of crowded trains has been one dating as far back as 2007?
  • Are you asserting or claiming that commuters are to blame for trains being crowded?

Coincidentally, in the Straits Times report on the same day, it was reported that the Minister for Transport, Mr Raymond Lim, “shared commuters’ concern that the public transport system was getting more crowded…”

Do you share the minister’s and commuters’ concern?

We are glad that the minister gave the assurance that the operators are “aggressively increasing” the capacity of the trains.

And lastly, I would like to present to you some pictures taken by commuters. Please have a look at them and perhaps you could tell us if you expect commuters to squeeze themselves into the trains, packed as they are.

As your remarks were reported in a widely-read mainstream newspaper, and the matter is of public interest, this email to you will be published on the website which I run. It is called The Online Citizen and you can visit it by clicking here.

I welcome your reply and would greatly appreciate it if you could explain your comments as reported by the Straits Times to our readers – who are users of SMRT’s trains – who might be offended by your remarks.

Your reply will be published on our website as well.

Thank you for your patience.

I look forward to your prompt reply.

PS: This email is copied to Minister Lim.

Regards,
Andrew Loh

Chief Editor, The Online Citizen

________________________________________________

The Evidence
Some of these pictures were sent to The Online Citizen, others are from blog sites, news reports, websites and Facebook. If you have pictures or videos of crowded trains, and would like to share them with us, please email them to: [email protected]. We will update this page with pictures or videos as and when we have them.

A short clip which we made in August 2008:

A clip by amicosta:

Pictures of crowded trains taken between 2007 and 2010 by commuters.






Picture by Tan Kian Hwee, July 2010, 6.30pm, City Hall station.

______________________________________________________

The Straits Times report referred to in the above email to Ms Saw:

————

Did these commuters at Raffles Place choose not to board?

Raffles Place station

_______________________________________________________

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Indonesia

Miss Universe cuts ties with Indonesia chapter after harassment allegations

The Miss Universe Organization severs ties with Indonesia franchise due to harassment claims. Malaysia edition canceled.

Women allege body checks before pageant. Investigation launched. Safety prioritized.

Indonesia winner to compete in November finale. Height requirement controversy.

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WASHINGTON, UNITED STATES — The Miss Universe Organization has cut ties with its Indonesia franchise, it announced days after allegations of sexual harassment, and will cancel an upcoming Malaysia edition.

In the complaint, more than a half dozen women said all 30 finalists for Miss Universe Indonesia were unexpectedly asked to strip for a supposed body check for scars and cellulite two days before the pageant’s crowning ceremony in Jakarta.

Their lawyer said Tuesday that five of the women had their pictures taken.

“In light of what we have learned took place at Miss Universe Indonesia, it has become clear that this franchise has not lived up to our brand standards, ethics, or expectations,” the US-based Miss Universe Organization posted Saturday night on social media site X, formerly known as Twitter.

It said that it had “decided to terminate the relationship with its current franchise in Indonesia, PT Capella Swastika Karya, and its National Director, Poppy Capella.”

It thanked the contestants for their bravery in coming forward and added that “providing a safe place for women” was the organization’s priority.

Jakarta police spokesman Trunoyudo Wisnu Andiko said Tuesday that an investigation into the women’s complaint has been launched.

The Indonesia franchise also holds the license for Miss Universe Malaysia, where there will no longer be a competition this year, according to the New York-based parent organizer.

In a lengthy statement posted to Instagram, Indonesia franchise director Capella denied involvement in any body checks.

“I, as the National Director and as the owner of the Miss Universe Indonesia license, was not involved at all and have never known, ordered, requested or allowed anyone who played a role and participated in the process of organizing Miss Universe Indonesia 2023 to commit violence or sexual harassment through body checking,” she wrote.

She added that she is against “any form of violence or sexual harassment.”

The Jakarta competition was held from 29 July to 3 August to choose Indonesia’s representative to the 2023 Miss Universe contest, and was won by Fabienne Nicole Groeneveld.

Miss Universe said it would make arrangements for her to compete in the finale, scheduled for November in El Salvador.

This year’s Indonesia pageant also came under fire for announcing a “significant change in this (year’s) competition guidelines” with the elimination of its minimum height requirement after it had crowned a winner.

In its statement, the Miss Universe Organization said it wanted to “make it extremely clear that there are no measurements such as height, weight, or body dimensions required to join a Miss Universe pageant worldwide.”

— AFP

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Malaysia

A Perodua service centre in Kuantan, Malaysia went viral for its strict dress code, Perodua responds

A dress code for vehicle servicing? A Malaysian car brand’s service centre dress code signage has puzzled netizens, raising queries about the need for attire rules during a routine service.

The manufacturer responded with an official statement after a flurry of comments, seeking to clarify and apologize.

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MALAYSIA: A dress code signage positioned at a service centre belonging to a prominent Malaysian car brand has sparked bewilderment among Malaysian netizens, who question the necessity of adhering to attire guidelines for a simple vehicle servicing.

The signage explicitly delineates clothing items that are deemed unsuitable, including sleeveless tops, short skirts, abbreviated pants, and distressed jeans.

The car manufacturer swiftly found itself flooded with comments from both inquisitive and irked Malaysian netizens. This surge in online activity prompted the company to issue an official statement aimed at clarifying the situation and extending an apology.

In a post that gained significant traction on the social media platform, politician Quek Tai Seong of Pahang State, Malaysia, shared an image to Facebook on Monday (7 Aug).

The image showcased a dress code sign prominently displayed at a Perodua Service Centre in Kuantan. Within the post, Quek posed the question: “Is this dress code applicable nationwide, or is it specific to this branch?”

The signage reads, “All customers dealing with Perodua Service Kuantan 1, Semambu, are requested to dress modestly and appropriately.”

Adding visual clarity to these guidelines, the sign features illustrative graphics that explicitly outline clothing items deemed unacceptable, including sleeveless tops, short skirts, short pants, and ripped jeans.

Delineating the specifics of the dress code, the signage stipulates that male visitors are expected to don shirts accompanied by neckties, opt for long pants, and wear closed shoes.

Conversely, female visitors are advised to don long-sleeved shirts, full-length skirts, and closed-toe footwear.

Perodua’s dress code sparks online uproar

Following the rapid spread of the post, Perodua’s official Facebook page found itself inundated with comments from both intrigued and frustrated Malaysian netizens, all seeking clarifications about the newly surfaced dress code policy.

Amidst the flurry of comments, numerous incensed netizens posed pointed questions such as, “What is the rationale behind the introduction of such regulations by the management? We demand an explanation.”

Another netizen expressed their dissatisfaction, arguing against the necessity of the rule and urging Perodua to take inspiration from the practices of other 4S (Sales, Service, Spare Parts, and Survey) automotive dealerships.

A concerned Facebook user chimed in, advocating for a more lenient stance, asserting that attempting to dictate customers’ clothing choices might not be in the company’s best interest.

Someone also commented in an angry tone, “Oi what is this? Going there for car service, not interview or working, right.”

As the discourse unfolded, it became evident that while some inquiries carried genuine weight, others chose to inject humor into the situation, playfully remarking, “If I wanted to buy a Myvi, I should buy or rent a formal attire first.”

“I sell economy rice at a hawker centre, I have never worn a long sleeve shirt and a tie… I guess I will not buy a Perodua car then.”

“I guess they will not serve those who wear short pants.”

Perodua addresses dress code controversy

As reported by Chinese media outlet Sin Chew Daily News, the manager of Kuantan’s Perodua Service Centre had acknowledged that the images on the dress code signage were misleading.

In response, the manager divulged that discussions had transpired with the head office, leading to the prompt removal of the signage to prevent any further misconceptions.

The manager clarifies, “We do encourage visitors to adhere to the dress etiquette, but we won’t go to the extent of restricting their choice of attire.”

He also revealed that currently, no complaints have been directly received from the public.

However, feedback from certain customers was relayed through Perodua’s agents.

Perodua also released an official statement by chief operating officer JK Rozman Jaffar on Wednesday (9 Aug) regarding the dress code on their official Facebook page.

The statement stated the dress code etiquette is not aligned with their official guidelines and they are currently conducting an official investigation on the matter followed by corrective measures to avoid the same incident from happening.

Perodua also extends its apologies for any inconvenience caused.

 

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