StarHub customer alleges being ‘taiji-ed’ over unauthorised Google Play transactions totaling over S$1,500
A StarHub customer in Singapore received a bill of over S$1,500 for unauthorized Google Play transactions, leading to frustration and confusion as StarHub and Google provided unclear guidance for resolution. Despite reporting the issue, the customer received a lawyer’s letter from StarHub demanding payment.
The telco advised her to clarify the matter with Google for possible charge reversal.
The victim shared her ordeal on the Complaint Singapore group, and expressed her regret that she should have brought this up on social media earlier.
“Naive as I was, I thought I could trust big organisations like StarHub, Google and CASE to help make this right for their loyal customers but instead got thrown in the face with a lawyer’s letter. “
