SingTel phone lines down for some customers, affecting public service hotlines
On 8 October noon, users reported widespread outages of Singtel services. KK Women's and Children's Hospital announced on Facebook that their phone lines are down due to a technical fault, urging the public to email for appointments. Downdetector confirmed a surge in outage reports since 2 PM, with users also facing issues with landline calls.
SINGAPORE: On Tuesday (8 October), multiple users reported that SingTel services are down.
Notably, KK Women's and Children's Hospital posted on Facebook at 3 PM that all of their phone lines are currently out of service due to a technical fault.
The hospital advised the public to email [email protected] for appointment matters.
A check on Downdetector revealed a surge in outage reports for SingTel starting around 2 PM.
According to the feedback on Downdetector, most of the problems faced by users pertain to landlines, which matches the responses from netizens on social media platforms.
Users also posted on SingTel’s official Facebook page and X (formerly Twitter), highlighting difficulties making calls through landlines, including issues with office lines.
In a Facebook post at 3:39 PM, SingTel acknowledged that some customers, including public service hotlines, are experiencing intermittent issues with fixed voice services.
“We apologise for the inconvenience caused and thank you for your patience.”
While there are increased reports for other service providers such as StarHub and M1, they pale in comparison to what has been reported for Singtel.
Some users have suggested that these services may be reliant on Singtel's network.
This is a developing story.
