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Singapore police investigate Qoo10 amid payment delays to vendors

The Singapore Police Force is investigating Qoo10 following reports of significant payment delays affecting vendors. Frustrated businesses have turned to Small Claims Tribunals for relief, while some major brands have withdrawn their products from the platform amid ongoing issues.

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Singapore police investigate Qoo10 amid payment delays to vendors
(Photo: LinkedIn/Qoo10 Singapore)

SINGAPORE: The Singapore Police Force is investigating local e-commerce platform Qoo10 following reports of significant payment delays affecting multiple businesses.

Frustrated vendors, unable to receive their due payments, have sought relief through the Small Claims Tribunals.

The issues with Qoo10 became apparent in July when two South Korean platforms affiliated with Qoo10—TMON and WeMakePrice—failed to pay their merchants.

Both platforms have since filed for corporate rehabilitation in the Seoul Bankruptcy Court, prompting an investigation by South Korean financial authorities.

In response to queries from Channel News Asia, the Singapore Police Force confirmed on 12 September that reports have been lodged against Qoo10, and investigations are ongoing.

Among those affected is Mr Liu Wei Guo, a vendor who has been using Qoo10 since 2014 to sell baby and maternity products.

Mr Liu reported payment delays and has filed a police report after nearly two months of waiting for a payment of approximately S$21,000 (US$16,107) requested in July.

In addition, over S$11,000 (US$8,437) of his sales proceeds remain in escrow and are unavailable for withdrawal.

Other vendors have similarly experienced delays, with some still waiting for payments totaling thousands of dollars.

While one vendor received their payment earlier this week, many others continue to face financial uncertainty, with owed amounts ranging from a few hundred to several thousand dollars.

Vendors pull products and file claims amid Qoo10 payment delays

As payment delays worsen, several businesses have stopped selling on Qoo10.

Well-known brands such as instant beverage retailer Gold Kili and local snack seller Fragrance have withdrawn their products from the platform, citing unresolved disputes.

Fragrance stated it is waiting for further information before deciding on the next steps.

Smaller vendors, particularly affected by the delays, have turned to the State Courts to file claims.

Concerns have been heightened by reports that Qoo10 account managers have left the company, making it difficult for vendors to resolve payment issues.

Many sellers, who had previously relied on their account managers for assistance, now feel abandoned after learning that their contacts have resigned.

Further doubts about the platform’s stability emerged when Qoo10 reportedly laid off 80% of its employees in mid-August.

As the platform’s troubles continue, some vendors have formed a WhatsApp group to discuss possible solutions to the payment delays. However, many feel their options are limited.

Vendors are divided on whether they will continue using Qoo10 if the payment issues are resolved.

While some are hesitant without assurances of financial stability, others, like Wistech Singapore’s operations manager, are open to staying if improvements are made.

Long-time sellers expressed that Qoo10 had served them well until the recent problems but remain uncertain about the platform’s future.

Government addresses Qoo10 payment delays

The ongoing payment delays at Qoo10 have drawn political attention, with Workers’ Party MP Louis Chua raising the issue in Parliament on 10 September.

Chua highlighted the difficulties faced by Singapore-based merchants who are still waiting for payments from the e-commerce platform.

In a written response, Deputy Prime Minister and Minister for Trade and Industry Gan Kim Yong confirmed that the government had received feedback from affected merchants.

He stated that authorities have informed Qoo10 of these cases and urged the platform to take prompt action to resolve the payment delays.

The government is also monitoring developments in South Korea concerning Qoo10’s subsidiaries and is in communication with the company to evaluate any potential impact on its Singapore operations.

Minister Gan advised merchants to escalate unresolved payment disputes with Qoo10 and utilise established channels, such as filing civil claims through the courts.

He further noted that businesses experiencing cash flow difficulties due to the delays can seek assistance by applying for the Enterprise Financing Scheme (Working Capital Loan) through participating financial institutions.

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Media presence at Lee Wei Ling’s funeral contradicts family’s request for privacy

Media gathered outside Dr Lee Wei Ling’s funeral, despite calls for privacy from her brother, Lee Hsien Yang. The wake, organised at the Singapore Casket, asks attendees to respect Dr Lee’s wish for a simple send-off, without media or VIP privileges.

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Media personnel camped outside the entrance of Singapore Casket on Thursday (10 Oct).

Media representatives have gathered outside the Singapore Casket building, despite early appeals for privacy at the funeral of Dr Lee Wei Ling, daughter of Singapore’s founding Prime Minister, Lee Kuan Yew.

Dr Lee passed away on 9 October at the age of 69, at her family home at 38 Oxley Road.

Lee Hsien Yang (LHY), Dr Lee’s brother, announced her passing on social media, and had earlier requested that the wake and funeral remain a private affair.

In a Facebook post, LHY emphasised that Dr Lee had wished for a simple send-off without media presence.

He also noted that respects could be paid on a strict queue basis, adding, “There will be no exceptions, not even for VIPs,” to ensure that everyone is treated equally during the visitation period.

The family, which is organising the wake, has placed signs at the venue prohibiting photography and has barred media representatives from entering the hall.

The wake is being held at the Pearl & Sapphire Hall of Singapore Casket, located at 131 Lavender Street, Singapore. Public visitation is open from 2 PM to 10 PM on 10 October, and from 10 AM to 10 PM on 11 October. The final visitation period is scheduled for 10 AM to 1 PM on 12 October.

Dr Lee’s passing and the wake have revived public interest in the long-standing dispute over the fate of the family residence at 38 Oxley Road.

In the same Facebook post requesting no media presence, LHY reiterated his sister’s and their father’s wish for the house’s demolition after their parents’ deaths—a matter that has been contentious since Lee Kuan Yew’s passing in 2015.

He shared his sister’s stance, quoting her belief in honouring their parents’ wishes: “LEE KUAN YEW had directed each of his three children to ensure that their parents’ wish for demolition be fulfilled. He had also appealed directly to the people of Singapore. Please honour my father by honouring his wish for his home to be demolished.”

The matter of 38 Oxley Road has been a focal point of tension within the Lee family, particularly between LHY and his elder brother, Lee Hsien Loong (LHL), the former Prime Minister of Singapore. LHY and Dr Lee had consistently supported the demolition of the residence, while LHL’s opposition led to a highly publicised family dispute.

In response to media queries, LHY clarified that he would not attend his sister’s wake or funeral in person, citing his ongoing circumstances. He confirmed that he is overseeing the arrangements remotely, with the assistance of his son, Li Huanwu.

The Lee family’s internal strife has had significant public repercussions over the years.

Following the dispute over their father’s will, LHY and his family faced multiple legal challenges in Singapore.

In a 2023 Facebook post, LHY expressed his dismay over the situation: “I am heartbroken that my own country has made me a fugitive for standing up for my father’s promise, Lee Kuan Yew.”

Dr Lee was a well-known figure in Singapore’s medical field, serving as a neurologist and maintaining a low public profile. She was known for her candid views, both professionally and personally, and she never married.

After her father’s death, she continued living at the Oxley Road residence, amidst the ongoing dispute over its future.

In 2020, Dr Lee was diagnosed with progressive supranuclear palsy (PSP), a rare neurodegenerative disorder.

Despite the challenges, she remained vocal about her condition, using social media to discuss the impact of PSP on her life.

Her brother, LHY, shared concerns about her health struggles, where he expressed his fear that he might not see her again due to his own circumstances.

Reflecting on their bond, LHY shared a photograph of himself and Dr Lee at Machu Picchu, taken in 2020 before the pandemic. “I am so glad that just before Covid in 2020, I was able to take her to Machu Picchu, a place she had always wanted to visit,” he wrote.

In her memory, LHY requested that donations be made to charities instead of sending flowers to the wake.

The selected organisations include Canossa Mission Singapore, Parkinson Society Singapore, and Total Well-Being SG Limited, aligning with Dr Lee’s commitment to social causes.

Dr Lee’s passing signifies the conclusion of an era in the Lee family’s history, but it has also reignited public discourse on the legacy of Lee Kuan Yew and the fate of his home.

Even in her final wishes, Dr Lee advocated for respecting her parents’ desire for the house’s demolition, a stance she held unwaveringly throughout her life.

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Singapore

SMRT: Train-borne electrical fault behind 10 Oct EWL disruption

In an updated Facebook post on 10 October at 3:56 PM, SMRT confirmed that the train fault on the East-West Line (EWL) at noon was caused by a train-borne electrical fault, distinct from the 25 Sept incident involving an axle box. The faulty train was recovered, and SMRT reassured commuters that the tilt some experienced was normal due to the track slope.

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SINGAPORE: In an updated Facebook post on 10th October at 3:56 PM, SMRT confirmed that the train fault on the East-West Line (EWL), which occurred at noon on the same day, was caused by a train-borne electrical fault.

SMRT clarified that this fault is distinct from the earlier incident on 25th September, which involved an axle box.

They also reported that the faulty train has since been recovered to the depot.

Acknowledging that some commuters experienced a tilt while aboard the stalled train, SMRT explained that this was due to the slope of the track at the curvature near Tiong Bahru station.

They reassured commuters that the tilt is normal and that the train remained stable.

The disruption occurred around 12.30PM, SMRT a first-generation westbound Kawasaki Heavy Industries (KHI) train stalled near Tiong Bahru station due to the fault.

“All commuters were safely disembarked at Outram Park station,” said SMRT, who also expressed apologies for the inconvenience caused.

During the disruption, SMRT advised commuters to expect an additional 25 minutes of travel time between Outram Park and Queenstown MRT stations towards Joo Koon.

They also announced the availability of free regular bus services and assured passengers that station staff were on hand to assist.

By 1:22 PM, SMRT said train services from Queenstown station to Bugis had resumed.

Earlier, some commuters who were on the train during the disruption observed that it was tilted.

Many took to social media to express their frustration over the EWL latest disruption.

Some reported being stuck on the train between Tiong Bahru and Redhill stations for nearly half an hour, while another claimed to have been trapped for approximately 45 minutes.

This train fault came just 10 days after the resolution of the major six-day EWL disruption on 1st October.

 

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