Rebooking fees for tickets issued on or before Sunday (15 March) will be waived, according to Singapore Airlines (SIA). Travel restrictions have been expanded by SIA which now includes tourists who have visited UK, Japan, Switzerland, and ASEAN countries.
Customers can rebook their flights if they already booked their flights for travel up to 31 May, provided that their new itinerary is finalised by 31 March next year.
“Customers can cancel their existing flight itineraries and retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their travel plans, said SIA.
However, different fare may be applied to the new itinerary even though rebooking fees are waived, SIA notified.
Depending on the impact of the coronavirus on global air travel in the future weeks, SIA stated that it would continue to review its waiver policy and possibly extend the cut-off date of 31 May.
In addition, all new SIA and SilkAir tickets issued from now to 31 March will also have their change fees waived.
The airline can be contacted through its online form.
Customers should contact their agents for help if they already booked their tickets through travel agencies. On the other hand, customers who booked their tickets directly through the airline should contact the local Singapore Airlines reservations offices.
The airline remarked, “Due to the high volume of incoming requests, we seek our customers’ understanding that it may take longer than usual for our service agents to respond. Customers are encouraged to only contact us if their flight is departing in next 72 hours in order for our agents to focus on and assist those with urgent flight changes.”
On Sunday (15 March), Singapore announced that it will enforce a 14-day stay-home notice on visitors entering the country who had visited the United Kingdom, Japan, Switzerland, and ASEAN countries.
This travel restriction, which was enforced on Sunday at 11.59 pm, applies to all visitors aside from Malaysians and Singaporeans using land and sea crossings with Malaysia.
Visitors who had visited Italy, Germany, France, and Spain for the past 14 days have already been denied access to entry or transit in Singapore. Similarly, visitors who had visited mainland China, northern Italy, or South Korea have also been banned.