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去年20起未达标事故 新邮政遭罚款30万元

by Yee Loon
29/03/2019
in 新闻, 社区
Reading Time: 1 min read
0

图源:LogMap Asia

2018年本地和国外邮寄皆不达标,新邮政被资讯通信媒体发展局(IMDA)罚款30万新元。

此前,新邮政因为在2017年各项服务素质不达标,被罚款10万元。

资媒局在文告中指出,相比2017年的九起,新邮政在去年出现20起不符合服务素质标准的事件。再者,也重犯遗失信件等失误。

根据当局规定的服务品质标准,本地基本信件98-99巴仙须在一个工作日内送达,新邮政有四个月没有达到;再者,有长达九个月,未符合第二工作日内100巴仙送达的标准。

新邮政也有3个月份,没有达到99巴仙寄往中央商业区的国际来函,在下一个工作日送达的标准。

尽管如此,资媒局也指出新邮政在2018年的失误率相比下比前年低,而新邮政已采取措施解决服务问题,包括聘请更多邮差、寄件服务延长至傍晚和周六等。

针对去年发生在吉宝湾映水苑(Reflections at Keppel Bay)丢弃邮件的事件,资媒局表示已完成调查涉事邮差。

有关中国籍邮差刘正刚(译音)已违反《邮政服务法》,在去年被解雇并被遣返回国。若重返新加坡将被逮捕。

针对罚款一事,新邮政在回应媒体时表示接受,并承诺会全面检讨起邮寄服务,包括采用新科技来提升服务素质。

 

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