Left: The letterbox door found opened, Right: The new handle installed on the door by SingPost (Images from Ridhwan Sudin)

A letter box was apparently found opened in Jurong East on 25 March. A resident at a block at Jurong East St 21 shared a photo of an opened letterbox that he says was left unlocked by a SingPost postman, leaving important letters exposed.

Sharing a photo on the COMPLAIN SINGAPORE Facebook group, Mr Ridhwan Sudin described how postmen would leave a note on his door to inform him to pick up his packages at the nearest post office even when his family was home at the time. Others have shared similar stories where postmen seem to not even try to deliver mail and instead asking residents to collect them at the post office after an apparent ‘failed delivery’.

This time, Mr Sudin said he found the letter box unlocked with the door ajar. Tagging SingPost, Mr Sudin said, “looks like your postman really wants to get the job done fast to head back early”.

Screenshot from Facebook

TOC reached out to SingPost for comment. In response, a SingPost spokesperson said that a staff member was dispatched to look into the matter and found that the locking mechanism was faulty.

The spokesperson said:

“Following Ms Ridhwan Sudin’s post on social media, a staff member was immediately despatched to the block, where he found that the locking mechanism of the door was faulty. The lock has since been repaired, and the mailboxes have been secured immediately. We would like to assure the public that mailbox security is a key area we are addressing, as part of our operational review. We urge residents to call our hotline at 1605 whenever they spot such incidents, so that we can take timely action.”

The thing is, we also reached out to Mr Sudin who informed us that SingPost never actually reached out to him to verify his story or inform him that the issue had been resolved.

Checking with the resident, it appears that the door has in fact been fixed and a handle has been installed. Mr Ridhwan said of the new handle, “I assumed its purpose was so that the postman could confirm it is locked before leaving for another task. But my concern was, why wouldn’t they confirm it was locked before? Shouldn’t there be a protocol in place for the postmen to confirm that letter boxes are properly locked?”

Image from Mr Ridhwan Sudin

He also suggest that “an investigation should be held for negligence and a breach of safety”.

SingPost has had a string of bad headlines lately with cases of postmen dumping letters, failing to properly deliver mail and not fulfilling their commercial service. The company desperately needs to fix these issues if they want to salvage their reputation.

Notify of
Inline Feedbacks
View all comments
You May Also Like

Survivor calls out ministers who “deflect” from issue of police “mishandling” sexual assault cases

When debating a motion in parliament on empowering women on Tuesday (3…

Singapore should reconsider accepting the legality of prenuptial agreements

~by: Ghui~ China-born singer Zhang MiaoYu has no qualms about telling you…

Member of public laments PA Grassroots' decision to organise Halloween event instead of celebrating Deepavali

A member of the public Jason Goh Yew Choon wrote to ST…


马来西亚苏邦再也一间拥有百年历史的印度庙,在本月26日因拆迁事件引发骚乱,骚乱造成10多人受伤、暴徒出现攻击印度庙也触动当地印裔社群神经,考验执政逾半年的希盟政府,应对危机和处理基层问题的能力。 据悉,逾50名手持武器且身穿黑色上衣的不明人士,於本周日(26日)清晨2时30分,突然冲入苏邦再也USJ25区的斯里马哈马里安曼印度庙,喝令在场人士离开,甚至挟持庙祝和数名信徒,期间更有人动手破坏庙內的设施。 不久后,另一批庙宇信徒相信是接获消息后赶抵现场,与这批人发生肢体冲突,消息指当时至少有10人在此事件中被砍伤,当中包括妇女和老年人。 当时警方甚至调派超过300名警察前往现场支援,当中包括轻型镇暴部队,以免发生骚乱事件。 事件造成两名男子受伤,现场20辆交通工具遭暴徒放火烧毁,包括18辆轿车和两辆摩多。一名信徒拍摄现场情况: 隔日两千信徒聚集庙外 该庙於本月26日凌晨发生骚乱后,27日凌晨逾2000名护庙者聚集在印度庙外,期间发生多起火烧车事件,更有部分集会者移步至约一公里外的One City综合商场,以石头砸毁建筑的落地玻璃窗,以及停放在商场外的轿车和旅游巴士。 警方在骚乱升级后, 立刻出动约30名普通行动部队(PGA)前往现场维持秩序。 骚乱中, 一名值勤的消拯员遭人殴打,以致严重负伤,目前被转至国家心臟中心接受治疗。警方目前逮捕了21人调查。…