On Tuesday (8 Jan) morning, train service for commuters along the North South Line (NSL) was disrupted; some posts on the social media platforms said it was caused by screen door fault at Bukit Gombak, but there was also a post informing station announcement at Choa Chu Kang said the delay was due to regulation of headway (spacing out) between trains governed by the ATS (Automatic Train Supervision) system.
And on the same day in the afternoon passengers along the East West Line (EWL) also experienced a short delay.
On TATA SMRT Facebook several posts informed on the NSL morning delay:
Andrew Ho wrote at 7:37am: “Train delay up to 4 minutes on NSL towards Jurong East Currently stuck at CCK station.”
Rayden Scotfield Tan wrote at 7:46am: “Screen door fault @ B. Gombak causing delays in Jurong East direction. Expect 5~6mins delay.”
Andrew Ho wrote again at 7:51am: “It was announced at the station. Trains are moving, but slower.”
A.C. Yap reported from Choa Chu Kang Station mentioning a slight delay, and updated that the Platform Screen Door at Bukit Gombak has looked to be normal at 7:56am:
A.C. Yap wrote at 7:51am: “Reporting live from Choa Chu Kang station. Train number 533/534 (service 237) in train announcement playback congestion ahead and expect slight delays. This is due to regulation of headway (spacing out) between trains governed by the ATS (Automatic Train Supervision) system. Expect slight delays, otherwise everything is normal.”
“UPDATE Pertaining to a member post on the PSD fault at Bukit Gombak platform towards JUR earlier, I had passed the said station and the PSD are operating normally. So rest assured. Thank you.”
A.C. Yap wrote at 7:56am: “Was at Bukit Gombak, everything looks normal.”
Commuters also informed and complained about the NSL morning delay on the Twitter platform:
@SMRT_Singapore Train delay at Bukit Batok due to screen doors. Ten minutes now. ?
— Jojo B Cruz (@ajbcruz) January 7, 2019
Smrt want to increase the fare but the journey is still shitty. Wtf
— Reanny (@Reannyfzkkim) January 7, 2019
DOOR FAULT?????? THATS A NEW ONE @SMRT CAN U NOT SCREW A TRAIN FULL OF PEOPLE AT 7 IN THE MORNING PLS
— xin (@gcfcokr) January 7, 2019
I'm not that mad that of a train door fault but I am mad that smrt didn't send out an alert that there would be delays. ?
— NN ナジハ (@HitTheClouds) January 7, 2019
Thanks to SMRT. I missed my company bus to Jurong Island.
Fortunately, I still managed to get the last Jurong Island bus. A good 200m rundown to the bus. Damaged SGD$2.50 instead of SGD$24+ — feeling sarcastic
— Kerh Cai Yuan (@MarcoKCY) January 8, 2019
At 8:34am a passenger informed that Ang Mo Kio Station was crowded and no one can board the train:
Ang mo kio station is filled with people and no one can board… @SMRT_Singapore wtf you doing
— (: (@sfafmp) January 8, 2019
And other commuters tweeted complains until after 9am:
Smrt: services gets worse
Also smrt: price gets higher
— Batffleck's punching bag (@ashsamah) January 8, 2019
SMRT gave no official information through the morning incident and then in the afternoon commuters along the EWL got a short delay in their journey due to a train failure at Aljunied. The travel time between Bedok to Bugis was extended 15 mins.
The information about the EWL train delay were again posted on TATA SMRT Facebook:
Amir Hamzah wrote at 12:13pm: “Delay on the East West Line bound for Tuas Link. Trains stopped at stations for 2mins or more from Buona Vista onwards.”
Relievingly, at 12:46pm the problems on the EWL seemed to have been resolved: