A short train service disruption occurred along the North East Line (NEL) on Friday (5 Oct) morning which, according to announcement, was caused by a train fault at Buangkok. There was no official information from SBS Transit about this delay which happened for about 50 minutes from 7:10am to around 8:00am.
A passenger wrote a post on TATA SMRT Facebook platform at 7:13am that at Punggol the trains were packed and not moving along both sides:
Aiden Haoyu wrote: “Stuck at NE line. Punggol, both side trains packed and not moving.”
Other commuters responded and gave their comments to Aiden Haoyu post:
IrfanDanial Ardi wrote: “Same here for Sengkang, packed with a lot of people already.”
Lee Van How wrote: “Announcement said due to train fault at Buangkok.”
Meno Lazaga wrote: “At Buangkok, train line going to Punggol was reversed to go towards Harbourfront.”
But several minutes later Aiden Haoyu posted that the train has moved:
Other passengers still added information on the platform:
Delon Chew wrote at 7:40am: “There’s bunching at Serangoon. Just alighted from my train and next train is at its rear.”
Jason Cheng wrote at 8:08am: “Yes packed n slow train.”
And commuters also wrote questions and information on the Twitter platform:
Is NEL ok??? Been waiting for 9 mins…. Smth is wrong!!
— Yinhuin (@yin_huin) October 4, 2018
PSA: NEL is super packed and running at really long intervals….sigh
— Amy Dolan (@AmyDolan10) October 4, 2018
There's a 10 minutes train delay already on NEL 😠
— MAZU♡KAMIJO☆FOREVER☆ (@mazuhotohori) October 4, 2018
At 8:30am Luo Angi Angela informed on TATA SMRT that after 8am the journey on the line has moved smoothly:
Luo Anqi Angela wrote: “After 8am was ok. was smooth journey.”
The NEL service presumably returned to normal after about 8am as no further information or complains posted on the social media platforms.