Train service was disrupted again on Friday evening (8 Jun), this time along both the North South Line (NSL) and East West Line (EWL).
No official information was given by the SMRT despite the Land Transport Authority’s requirement that train operators must inform commuters of any delay exceeding 10 minutes through mainstream and social media.
According to commuters, the fault seems to have been caused by signalling fault.
Commuters posted information on TATA SMRT Facebook group of the two delays since around 6pm:
Paul Lee wrote: ⚠ “North South and East West Lines – Signal Fault 🕘 Due to a signal fault, trains will be traveling slower. (Station announcement) Info from telegram app of land transport guru.”
Swee Thian Sim wrote: “Stuck in train before Aljunied now. Signal fault.”
Briggs Cudal wrote: “Green line going to Pasir Ris a bit slow…”
Cynthia Khoo wrote: “Signal fault! Stucked at Aljunied MRT going towards Pasir Ris for past 5 mins. Looks major! Better consider alternate transport.”
Jutaz Choon wrote: “Stuck at Lavendar. Announcement say delay for ‘ten minutes’.”
Kamal Mohd is at Raffles Place; he wrote: “Signaling fault now ( 18:22hrs) still in the tunnel..”
Swee Thian Sim who informed earlier above that he was stuck in train before Aljunied posted further information that the situation was getting better:
Swee Thian Sim wrote: “Looking better now… heading to Bugis.”
Jutaz Choon answered the post of Swee Thian Sim:
Jutaz Choon wrote: “Bottleneck at Raffles/City Hall believed to have cleared. But ride a bit jerky. Pl hold on tight to the poles! Heading from Lavendar to boon Lay direction..”
Massive flood of comments were posted on Twitter by commuters, providing information – some included locations – and some posted their complaints:
@SMRT_Singapore tanjong pagar at the moment is madness. Where are the trains?
— Allergic to bullshit (@Dharshi83) June 8, 2018
smrt aircon is nonexistent
— Prem (@paradoxception) June 8, 2018
@SMRT_Singapore is your train stalled? Now at Kallang
— Zaini (@iamzaini) June 8, 2018
Scumbag smrt train stuck for 5mins alr
— luke (@lukelimyx) June 8, 2018
— Tony (@TonySky888) June 8, 2018
@SMRT_Singapore GET YOU SHIT ASS TRIAN RIGHT LAAAA! BLOODY HELL BEEN WAITING FOR 15mins
— Wala lala (@shhwalalala) June 8, 2018
Fucking smrt going to work time also delay,now want to go back home also delay….
— vicknesh (@vickxz_) June 8, 2018
— Darren Cai (@darren840) June 8, 2018
Fucking train has been stuck at bugis station for the past 10 fucking minutes @SMRT_Singapore
— rrrr (@ry4nmonsanto) June 8, 2018
stuck at the same station for 15 minutes with no aircon in the train what the fuck are you doing smrt
— ❥ 규랑해 (@gyuranghae) June 8, 2018
@SMRT_Singapore got stuck at kallang for last 30 minutes
— Arjun (@Arjun39077862) June 8, 2018
Omfg seriously my train hasn’t moved for a full 10 mins @SMRT_Singapore ??????????
— maria (@turtleparading) June 8, 2018
— 啊梁🐃 (@AhhhLiang) June 8, 2018
You closed earlier for work but u still have problem twice this week during peak hour?! DAFAQ. DO UR JOB PLS SMRT 😑
— JiaYing:) (@thewiinnet) June 8, 2018
@SMRT_Singapore the east west line has been delayed by MORE THAN 30MINS so stop telling me that the delay is only 5mins. I HAVE ALREADY BEEN IN THE TRAIN FOR AN HOUR
— CQ (@Snowybunnyjapan) June 8, 2018
Honestly @SMRT_Singapore if y'all gonna do early closure and that type of shit. Yall better ensure the trains at least come on time during regular hours. Damn trash
— Thineesh (@Dr_Tnesh) June 8, 2018
@SMRT_Singapore can u stop trick ppl to take the train to yishun?? Board the train at marina south peir it show jurrong east after one station fk u la not everyone leave at yishun ok!!! And yr new screen show where it end so bloody slow!!!
— Eddy Tan (@Eddy1983) June 8, 2018
— Paul A. VirtuoSoh (@MusicHaven1990) June 8, 2018
Another passenger also complained about the lack of official information from SMRT:
@SMRT_Singapore your East West Line is down and NO WARNING via your tweet? Hello!
— WilzWorkz Wils Wong (@wilswong) June 8, 2018
And at 10:57pm Hélène tweeted in resentment of the early closure:
Boarding the last train. Great. Thanks for the early closure smrt 🙄😒
— Hélène 👑 (@_sitiology) June 8, 2018