Disruption of train service occurred again this morning (9 March) along the East West Line (EWL). According to commuters, it was a track fault at Tanah Merah station that caused the delays, but no official announcement was published in the morning by transport operator, Singapore Mass Rapid Transport (SMRT). It later made an announcement at 12pm for passengers to add 15 minutes to travel time.
Many passengers were affected by the service disruption and vented their frustrations on Twitter starting around 9am, informing delays at Pasir Ris, Paya Lebar, Tanah Merah:
The one goddamn time I decide to take an SMRT train and it gets stuck because of a ‘track fault’.
— Justin Xin (@J_X1N) March 9, 2018
Paya Lebar track fault, route from Pasir Ris is delayed (my exact route)... Walao eh smrt
— Jesle | ジェスリ (@iceblock_) March 9, 2018
@SMRT_Singapore Today is my longest wait for a train. 20 mins now and the train is not here yet. Your PA system is not clear at all. Tanah Merah -> Expo
— Mohamed Hamja (@iamMohdHamja) March 9, 2018
Waited more than 10mins at Tanah Merah MRT to go to Raffles Place. It's bad 😱😱😱#smrt
— Samuel Chandra (@samchandra) March 9, 2018
Ah great SMRT is stuck here in Tampines. And it’s been almost 15 mins!
— L (@donutisdonut) March 9, 2018
@SMRT_Singapore track fault again. Train stuck at tampines
— Utsav Dutta (@india_utsav) March 9, 2018
— locky (@edwardbelmont) March 9, 2018
The lack of information from SMRT despite the Land Transport Authority's requirement that train operators must informed commuters of any delay exceeding 10 minutes through mainstream and social media was frustrating and confusing the commuters:
Smrt implent real time updates for show? Pasir ris to bugis take fking 1 hour. Every station stop for 10 to 15 mins. At least update ur post to let travellers know it takes so long of a travel time
— ▲ Δce ▼ ♕ (@AJ_BooMA) March 9, 2018
Idiots! Where is your report on the track fault at #tanahmerah ??!!
— locky (@edwardbelmont) March 9, 2018
@SMRT_Singapore is there a breakdown? Tampines to lavender 45 mins.
— Bazid Ahmed (@bazidahmed) March 9, 2018
Travelled only 3 stops for the past 30min due to a train fault at Tanah Merah..... SMRT why
— CHERYL (@cherylgogo) March 9, 2018
Other tweets complaining on the train delays kept coming on Twitter:
— Darren klassen (@KlassenDarren) March 9, 2018
total embarrassment for @SMRT_Singapore today. took 45 mins to get to SIMEI from PASIR RIS. trains closes early on Fri/Sat for maintenance and immediately this is the bullshit the passengers has to tolerate. late for work/hospital appointments and so much more.
— yungbrzzy ⁶ (@yungbrzzy) March 9, 2018
35 mins to make Pasir Ris - Simei . Useless service
— Javi Vte Rejas (@Marchavalecom) March 9, 2018
4 mins ETA, 13mins actual wait time at Tanah Merah. Is that a new record? 😉 lie better next time.
— Jeremy S. (@breaktoprotect) March 9, 2018
Noon was coming, nearly three hours since the start of the disruption, but the situation was not yet overcome by SMRT, neither there were any explanation:
SMRT can you like pls get your fucking piece of shit together? I take more than 30 mins to travel just from Pasir Ris to Tanah Merah. What the fuck y’all doing sia take $$ then don’t do shit.
— Marisa Yang (@marisayang_) March 9, 2018
wtf smrt get your shit tgt 20mins from tamp to tanah merah...............
— jienies (@ikejanice) March 9, 2018
Finally after 12pm SMRT posted a tweet, mentioning a train fault at Tanah Merah Station towards Joo Koon. It informed passengers to add 15 minutes to travel time:
TRAIN FAULT AT TANAH MERAH STATION TOWARDS JOO KOON. ADD ADDITIONAL 15 MINUTES TO YOUR TRAVELLING TIME.
— SMRT Delay Update (@SMRT_Delays) March 9, 2018
Leanne Heng complained on how the SMRT Staffs at the Marsiling Station handled an elderly request for assistance:
Why is Smrt staffs at marsiling station always so unfriendly. Can’t they just give priority to the elderly by just assisting at simple request?! Passeger service and not helping. What is this 😡@SMRT_Singapore
— leanne heng (@ShotsMadness) March 9, 2018
And at 12:21pm Zu Kai wrote on a tweet that his train at Tanah Merah was still stuck; tourists questioned what's wrong with the train:
— Zu Kai (@Onizukai) March 9, 2018
Even after 1.30pm, the problem was still not resolved:
why smrt always gotta lie about delay times
— emily (@emstergram) March 9, 2018
Rushing for Friday Prayers but then got track fault. Mak dia hijau ah thanks SMRT.
— Muhammad Farid (@muhammadfxrid_) March 9, 2018