Train disruption along EWL on Friday morning and afternoon

Disruption of train service occurred again this morning (9 March) along the East West Line (EWL). According to commuters, it was a track fault at Tanah Merah station that caused the delays, but no official announcement was published in the morning by transport operator, Singapore Mass Rapid Transport (SMRT). It later made an announcement at 12pm for passengers to add 15 minutes to travel time.

Many passengers were affected by the service disruption and vented their frustrations on Twitter starting around 9am, informing delays at Pasir Ris, Paya Lebar, Tanah Merah:





The lack of information from SMRT despite the Land Transport Authority’s requirement that train operators must informed commuters of any delay exceeding 10 minutes through mainstream and social media was frustrating and confusing the commuters:



Other tweets complaining on the train delays kept coming on Twitter:


Noon was coming, nearly three hours since the start of the disruption, but the situation was not yet overcome by SMRT, neither there were any explanation:

Finally after 12pm SMRT posted a tweet, mentioning a train fault at Tanah Merah Station towards Joo Koon. It informed passengers to add 15 minutes to travel time:

Leanne Heng complained on how the SMRT Staffs at the Marsiling Station handled an elderly request for assistance:

And at 12:21pm Zu Kai wrote on a tweet that his train at Tanah Merah was still stuck; tourists questioned what’s wrong with the train:


Even after 1.30pm, the problem was still not resolved: