Signal fault caused yet another service disruption along North South Line during Tuesday's evening peak hours. This comes after an earlier service disruption in the morning.
Information released by the transport operator, Singapore Mass Rapid Transport was limited to the train platforms and trains with no postings made on its Facebook, Twitter and transport app despite Land Transport Authority's requirement that commuters must be informed of any delay exceeding 10 minutes through mainstream and social media.
Several tweets from passengers concerning the disruption were posted around 8pm:
— Tan Heng Guan (@t4nhenggu4n) February 13, 2018
.....signalling fault....goddamn smrt...
— amico (@itsamirawh) February 13, 2018
FFFFFFFFFFF SIGNALLING FAULT smrt pls
— dnimtn (@picassomatin) February 13, 2018
— Pamela Ong (@pammiesg) February 13, 2018
Posts by TATA SMRT (The Alternate Transport Advisory & Spore Magnificent Rescue Team) Facebook users posted details and questions about the train delays:
There is a delay on NSL at Newton NB due to signalling fault.
Train stuck between Newton and Orchard station towards Marina Bay due to signal fault (according to announcement).
What’s happening again? This time a signal fault causing delays on NSL again. Expect extra travelling time & more crowds to build up.
A commuter, @not_amosng, questioned the lack of SMRT announcement on social media:
@SMRT_Singapore there's signalling fault on north south line.. why no announcement on your twitter??
— - (@not_amosng) February 13, 2018