Another track fault along the North South Line (NSL) occurred this morning (31 Jan), causing slow train speed, crowded trains and platforms. And again, without any official explanation given by the Singapore Mass Rapid Transport (SMRT).
A tweet at 7:29am from Richard Jang first highlighted the service disruption on NSL. He noted that there were 4 trains waited to enter the Sembawang Northbound Platform to Jurong East:
— Richard Jang (@richardjang) January 30, 2018
Vijayan Haridas’ tweet questioned the lack of information for the delay:
Other commuters’ tweets also complained on the crawling pace and crowded trains:
This is seriously frustrating. The train on the North South line has been crawling every morning due to track maintenance. Seriously, when will all this end. Perhaps for this period, SMRT should be known as SMT since it's not the least bit rapid. #publictransportwoes
— Debbie Louise Ng (@DebbieLouiseNg) January 31, 2018
Waited 18 minutes on the platform for a less crowded train. 4-5 minutes interval, and trains were all traveling slow. No announcement or notice, just crowds keeping swarming. Superb service, SMRT.
— Daniel Yang (@danielyoung2000) January 31, 2018
You know it actually takes 2 mins from toa payoh to novena, i got on the train at 940 and it arrived at novena at 951. Lol cb @SMRT_Singapore
— Reno Nathan (@Renonathan) January 31, 2018
Hey @SMRT_Singapore, I got on at Bishan at 9:25, still stuck at Novena at 9:50. Delay not resolved.
— Karan Kamath (@KaranKamath_) January 31, 2018
A commuter, Mary Lee posted a photo of an excuse slip from SMRT dated 31 Jan on SMRT’s Facebook page and asked why there was no announcement from the company.
Alexis Cheong wrote that the track fault was at Newton but cannot be confirmed due to the lack of official announcement.
It's been an hour to travel from AMK to newton because track fault here. @SMRT_Singapore you guys should really be more timely to announce these.
— Alexis Cheong (@alexischeong) January 31, 2018
Keen Mak’s tweet, together with Debbie Louise Ng’s above, seem to imply that this kind of delay seemed to happen every day lately:
@SMRT_Singapore train has been stopped at Bishan for like 10 mins. Every. Freaking. Day. Get your act together man people have places to be and can’t even rely on so-called first-rate public transportation. Not to mention how much you charge us for it. 😡😡😡
— Keen Mak (@keenybaby) January 31, 2018