First working day in 2018 starts off with train service delays along EWL, NSL and DTL

Commuters were confused where to get alternative transportation / Photo: Glenford A. Kalaw Twitter post

The first working day in 2018 started off with a fault on East-West Line (EWL), something which netizens have predicted to happen as Transport Minister Khaw Boon Wan posted a Facebook post on New Year’s Eve of him visiting the operation control station for the trains. Delays along North-South Line and Down Town Line were also reported by commuters.

At 5:49am on Tuesday morning (2 Jan), transport operator,Singapore Mass Rapid Transport (SMRT) tweeted that due to a track signalling fault, commuters should add 30mins train travel time between Changi Airport and Tanah Merah:

SMRT then tweeted at 6:13am that services were expected to resume at 06:20pm:

However, that announcement of service resumption was proven to be a false hope. At 6:23am SMRT posted a tweet asking commuters to add 30mins train travel time between Changi Airport and Tanah Merah:

And again at 6:29pm it asked another 20mins travel time addition:

Commuters reacted to the delay and posted their experiences:

At 7:17am SMRT informed that the fault was cleared and train services were being restored progressively. However, commuters were still informed that they should still add 10mins train travel time between Changi Airport and Tanah Merah:

Meanwhile other commuters tweeted that the North South Line and Down Town Line also experienced some delays:


At 7:53am, SMRT tweeted that the track signalling fault had recurred:

And of course the commuters were not happy:

On Tweeter affected passengers continued to post their disappointment, asking about why there is no improvement despite the closure of stations at EWL and NSL for servicing:

And at 9:02 it announced that train services between Tanah Merah and Changi Airport had resumed:

On Channel News Asia Facebook, netizens also posted their comments:

Steven Tan: Hey. EW line. 7.45am left clementi. Now 8.00 am. Take close to 15 min. Still stuck here. From clementi, still cannot reach jurong east. No announcement at all.
Nothing! Move stop. Move stop. Move stop. Wth!

Gabriel Chia: “Attention passengers, due to ………we are sorry for the inconveniences caused” . More such announcements will be on the way till 2019.

Mohamed Eilyzar Abdullah: Give you another 20 years and you still wont resolve your “track signalling fault”.

J Revathy Usha: Channel NewsAsia why didn’t you announce DTL is also affected. Super crowded at bt panjang! And why are they announcing the delay on EW line instead We are waiting for 6mins..n no train.

Audrey Teo: 20 mins PER STATION YA!!! NOT whole journey hor. HAPPY NEW YEAR!!! I knew it!!! I knew you will continue to torture us like what you did in 2017 because a leopard will never change its spots, just like zebra’s stripes


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