NSL, EWL and CCL under SMRT, all down with severe disruption on the same morning
Singapore Mass Rapid Transit (SMRT) reported this morning that two of its lines, Circle Line (CCL) and East-West Line (EWL) were experiencing delays. CCL experienced signal fault resulting in a huge backload of passengers while EWL had a train collision at Joo Koon resulting in commuters and staff injured. North-South Line had complaints of delay, likely as a result of the service disruption from the other lines.
At 6.28 am on Wednesday (15 November), it tweeted that its trains along CCL were moving slower between Botanic Gardens and Haw Par Villa due to a signal fault train.
https://twitter.com/SMRT_Singapore/status/930563197345468416
It then asked commuters to add 20 minutes travelling time between Buona Vista and Harbour Front on both bounds due to a signal fault.
https://twitter.com/SMRT_Singapore/status/930566250106781696
SMRT then stated that free regular bus services were available between Farrer Road and Kent Ridge and between Paya Lebar and Harbour Front.
https://twitter.com/SMRT_Singapore/status/930570852252319744
https://twitter.com/SMRT_Singapore/status/930576697761546240
Two hours after the first tweet on CCL, and while the disruption on that line still occurred, SMRT then posted another tweet which stated that its EWL was also experiencing delay due to a train fault at Joo Koon and asked commuters to add 20 minutes travelling time between Jurong East and Joo Koon. It is known by Wednesday afternoon, that the train was, in fact, a collision between two trains at Joo Koon MRT stations.
https://twitter.com/SMRT_Singapore/status/930592553434464256
Minutes later, it then stated that the fault along CCL has cleared, however, it noted that trains and stations were crowded. Therefore, due to congestion, it asked commuters to add 5 minutes travelling time towards Harbour Front, noting that free regular bus services were still available.
https://twitter.com/SMRT_Singapore/status/930594852957429761
SMRT then announced that free regular bus services ere also available between Jurong East and Tuas Link.
https://twitter.com/SMRT_Singapore/status/930595142888669184
It then tweeted asking commuters to add 30 minutes travelling time between Jurong East and Tuas Link and that the trains services were still available.
https://twitter.com/SMRT_Singapore/status/930595651435479040
An hour after the first tweet on EWL delay, it then asked commuters who were travelling between Queenstown and Tuas Link to add 30 minutes travelling time.
https://twitter.com/SMRT_Singapore/status/930607998069653504
Two and a half hours after the announcement on CCL, SMRT tweeted that the fault has cleared and free regular bus services have ceased.
https://twitter.com/SMRT_Singapore/status/930612937865101312
At 9.58 am, SMRT tweeted to ask ommuters to add 15 minutes travelling time between Jurong East and Tuas Link.
https://twitter.com/SMRT_Singapore/status/930615917314064385
Many asked SMRT to truthful in its communication. Commuters such as Chua Lisa pointed out that SMRT's communication makes it sound as if the disruption is only affecting a short portion of the rail system.
https://twitter.com/Julianah_Jamal/status/930580908452622337
https://twitter.com/chualisa/status/930586785834401792
https://twitter.com/imzuboo/status/930608183684472833
https://twitter.com/_Miruu/status/930607469042155520
Some tweeted issues that they faced along CCL during the fault.
https://twitter.com/JOV68/status/930564460120383488
https://twitter.com/clay_jug/status/930571129697083392
https://twitter.com/esthervine/status/930574209528471554
https://twitter.com/ijenkgan/status/930577216856997888
https://twitter.com/imnotchipmunk/status/930578660293197824
https://twitter.com/adventurejunkie/status/930579297076527105
https://twitter.com/Adrianang1709/status/930582544176750592
https://twitter.com/shiyunly/status/930583560863367168
https://twitter.com/f_zlim/status/930584133444583425
https://twitter.com/kappa_gooner/status/930586446175518720
https://twitter.com/_JoanneTMY/status/930587927238676480
https://twitter.com/joke1993k/status/930588319972388864
https://twitter.com/chloeldl/status/930589844501291008
https://twitter.com/vijaypatwardhan/status/930592830770225153
https://twitter.com/babyangel_sarah/status/930596389087612929
https://twitter.com/minflim/status/930598075155955712
https://twitter.com/AwkTurtle89/status/930598385966489600
https://twitter.com/yvonneyusa/status/930599092287188992
https://twitter.com/r_m1_1/status/930599622615097344
https://twitter.com/Ghanesh1/status/930600087377494016
https://twitter.com/_Miruu/status/930599116387659776
https://twitter.com/lordf1r/status/930601035290222593
https://twitter.com/enkonstig/status/930601907302801408
https://twitter.com/SakhardandeAnuj/status/930604923410046976
https://twitter.com/seshavram/status/930606617896222720
Zaini asked SMRT to open the door at the station so passengers can decide whether to stay on the train or to take alternative modes of transport.
https://twitter.com/iamzaini/status/930578058297229312
Sharonlrli also stated that the announcement inside the train needs to be customised so passengers know when they could get out of the train.
https://twitter.com/sharonlrli/status/930575048338894849
While, some tweeted issues they needed to face along EWL.
https://twitter.com/annalogueee/status/930588524184616965
https://twitter.com/rn_mishra/status/930594684941975552
https://twitter.com/rn_mishra/status/930596103363338240
https://twitter.com/kailepak/status/930599910163955712
https://twitter.com/rn_mishra/status/930601121026007040
https://twitter.com/parkthechim/status/930601505266196480
https://twitter.com/Pradeep_Nair_/status/930602868632993792
https://twitter.com/kenshee627/status/930603176901754880
https://twitter.com/RayRocksYrWorld/status/930603312214302720
https://twitter.com/zhongpeixiang/status/930603955876274176
https://twitter.com/Selasssss/status/930605169938591745
https://twitter.com/joyonairplane/status/930605248422469632
https://twitter.com/sg_beaglekk/status/930607661749452800
https://twitter.com/matchan89/status/930609110806028288
https://twitter.com/KWSW83/status/930609594807721984
Some asked SMRT to announce EWL delay before SMRT's first tweet on the line.
Jimmie stated that the train keep on stopping longer than usual from Yew Tee to Jurong East.
https://twitter.com/lacusstellarki1/status/930580181810421760
https://twitter.com/ShuToshio/status/930586373391712256
https://twitter.com/wendymuinc/status/930599604487315456
https://twitter.com/Jimmy69572151/status/930590522497949697
Some stated that the free regular bus services were not free as they were being charged.
https://twitter.com/MissFortuneCat/status/930599922742603776
https://twitter.com/throughalens88/status/930612140167147520
Basic Emoji asked SMRT the reason it did not provide free shuttle service for the entire line.
https://twitter.com/MissFortuneCat/status/930596914688491520
Some asked SMRT to fix the air conditioner as it was very hot inside the train.
https://twitter.com/1HonestFeedback/status/930606387909967872
Susanoo tweeted that SMRT needs to upgrade the whole system as she never tap the cards for three days in a row.
https://twitter.com/Grimm_06/status/930584727680978944
Vinesh tweeted that SMRT staffs always disappear whenever there is a delay.
https://twitter.com/_Vinesh_/status/930577648497000448
Many netizens posted videos and pictures of the situation on the platforms, inside the train, and on the bus stop.
Many people posted pictures of crowds of CCL platforms.
https://twitter.com/SoferoLiu/status/930572660479627265
https://twitter.com/nicholasderoose/status/930575746875080704
https://twitter.com/putyourcomments/status/930585476070744065
https://twitter.com/DancerJas89/status/930585994293735424
https://twitter.com/chris89757/status/930587094140960768
https://twitter.com/nicholasderoose/status/930587383954731008
https://twitter.com/frozentrace/status/930590803998547968
https://twitter.com/sg_beaglekk/status/930593322183286784
https://twitter.com/amiraxbdullah/status/930594333887119360
https://twitter.com/nizaMaster/status/930595833178857472
https://twitter.com/zomgitsashok/status/930595892737982464
https://twitter.com/pohlim/status/930597804249989120
https://twitter.com/Kitosk/status/930599699257503744
https://twitter.com/JefSUNBEAR/status/930600694729531392
https://twitter.com/skylitmus/status/930600813805821952
https://twitter.com/grandekeesh/status/930601245982711808
https://twitter.com/SasmitoAdibowo/status/930601357844742144
https://twitter.com/nyjin_toh/status/930601566188453888
https://twitter.com/miakia/status/930601594076381186
https://twitter.com/huda_aljunied/status/930602889092808704
https://twitter.com/eisen/status/930604280754593792
https://twitter.com/hadi_abd92/status/930604621780828160
Aiman Amin posted a video of a CCL train that finally moved after staying put for five minutes.
https://twitter.com/aimanam1n/status/930601040654643200
Piss into the Iris, Lim Wei Chun, and The artist fomerly known as ShunfuMart posted a picture of EWL platform.
https://twitter.com/cloudywind/status/930593028850323456
https://twitter.com/mvp2005/status/930593230055280640
https://twitter.com/StyleDragoon/status/930603945319284737
https://twitter.com/SynCPositive/status/930605164188254209
Kai Ting, Yeo posted a picture of commuters in long lines at Boon Lay platform.
https://twitter.com/kaitingyeo/status/930611664587702274
PK posted a picture at Buona Vista bus stop, showing the chaos.
https://twitter.com/sg_beaglekk/status/930611278522990592
Constant posted a video of situation inside the train.
https://twitter.com/bxlac/status/930572040309850112
Hannah posted a video of the crowd at Serangoon (NEL and CCL interchange) at 7.30 am.
https://twitter.com/kairos_catcher/status/930613170112143361
Some commuters reported that the Green Line, North-South Line (NSL) also experienced delay. However, no official announcement was made by SMRT on this line.
https://twitter.com/adriswei/status/930586433420529664
https://twitter.com/AndresPhilbert/status/930586676665106432
https://twitter.com/AndresPhilbert/status/930588242231017472
https://twitter.com/zypenguin/status/930592892527173632
https://twitter.com/throughalens88/status/930595792271818752
https://twitter.com/J2meePok/status/930596482507354112
https://twitter.com/chanjeanie/status/930596530653822976
https://twitter.com/msfroggieee/status/930603458729713664
