East West Line (EWL) experienced the third delay

The East West Line (EWL) experienced the third delay of the week last Saturday (4 November) afternoon.

This time, Singapore Mass Rapid Transit (SMRT) posted announcements on its social media platforms, stating that train services from Queenstown to Jurong East were affected by track point fault and 30 minutes additional travel time was needed.

https://twitter.com/SMRT_Singapore/status/926703868066406401

It then stated that free regular bus services between Clementi and Jurong East were available.

https://twitter.com/SMRT_Singapore/status/926704505546186752

Fourteen minutes after its first tweet, SMRT stated that 10 minutes additional time was needed to travel from Queenstown to Jurong East.

https://twitter.com/SMRT_Singapore/status/926707347799470081

At 3:30pm SMRT tweeted that the fault was cleared

https://twitter.com/SMRT_Singapore/status/926713248799268864

Then it added that the free regular bus services have stopped.

https://twitter.com/SMRT_Singapore/status/926714333601579008

Commuters were affected and  disappointed of course, many posted their complains on Twitter:

https://twitter.com/yhtrehod/status/926704100187684865

https://twitter.com/xtemujin/status/926706750295646208

https://twitter.com/jas0nsg/status/926712217482825731

Some also questioned the new term used for the fault:

https://twitter.com/rocketfuel168/status/926707832971444225

https://twitter.com/MachuPichu2015/status/926713646654173185

https://twitter.com/freetrooper/status/926732868054794241

https://twitter.com/freetrooper/status/926733454842015744

A commuter stated that the problem had started since 9:45am, TV screens at station said "NORMAL" for EWL:

https://twitter.com/ZSeb_/status/926710294553833473

Another commuter stated that the announcement in the train isn't clear, the message was not heard at all:

https://twitter.com/jojet70/status/926712139733090304

Francis stated his conclusion:

https://twitter.com/airmail_sg/status/926735672173404160