East West Line (EWL) experienced the third delay

The East West Line (EWL) experienced the third delay of the week last Saturday (4 November) afternoon.

This time, Singapore Mass Rapid Transit (SMRT) posted announcements on its social media platforms, stating that train services from Queenstown to Jurong East were affected by track point fault and 30 minutes additional travel time was needed.

[EWL]: Due to a track point fault, pls add 30mins train travel time from #Queenstown to #JurongEast. (Not linked to new signalling project).

— SMRT Corporation (@SMRT_Singapore) November 4, 2017

It then stated that free regular bus services between Clementi and Jurong East were available.

[EWL] UPDATE: Free regular bus svcs between #Clementi and #JurongEast.

— SMRT Corporation (@SMRT_Singapore) November 4, 2017

Fourteen minutes after its first tweet, SMRT stated that 10 minutes additional time was needed to travel from Queenstown to Jurong East.

[EWL]: Due to a track point fault, pls add 10mins train travel time from #Queenstown to #JurongEast. (Not linked to new signalling project).

— SMRT Corporation (@SMRT_Singapore) November 4, 2017

At 3:30pm SMRT tweeted that the fault was cleared

[EWL] CLEARED: Train services from #Queenstown to #JurongEast have resumed.

— SMRT Corporation (@SMRT_Singapore) November 4, 2017

Then it added that the free regular bus services have stopped.

[EWL] CLEARED: Free regular bus services between #Clementi and #JurongEast have ceased.

— SMRT Corporation (@SMRT_Singapore) November 4, 2017

Commuters were affected and  disappointed of course, many posted their complains on Twitter:

if there’s gonna be train delays, i could’ve just stayed at home at first? lel smrt smh

— shannn (@yhtrehod) November 4, 2017

Bad luck fault again.

— xtemujin360Resources 🇸🇬 (@xtemujin) November 4, 2017

We don't care if it's track or signal fault. If there's breakdown, it's your fault. #smrt https://t.co/VNtZ1fIGQj

— Jason Lim (@jas0nsg) November 4, 2017

Some also questioned the new term used for the fault:

This is new to me.. Track POINT fault.?

— Jonathan Tan 🇸🇬🇺🇦 (@rocketfuel168) November 4, 2017

https://twitter.com/MachuPichu2015/status/926713646654173185

#SMRT Blame: “track point”

Another day, another technical jargon to tell you that you won’t understand how difficult things are. https://t.co/qUFnxgdnl5

— freetrooper (@freetrooper) November 4, 2017

Maybe #SMRT should just say: “We screwed up again”

Soon, you’ll be used to it.

Then it becomes daily.

And you’ll still be ok with it. https://t.co/qb8yDboNtN

— freetrooper (@freetrooper) November 4, 2017

A commuter stated that the problem had started since 9:45am, TV screens at station said “NORMAL” for EWL:

Dude. This problem started from 9:45am and you're only posting it now. Brilliant. TV screens at station still said "NORMAL" for EW line.

— ZachSeb 제크리 (@ZSeb_) November 4, 2017

Another commuter stated that the announcement in the train isn’t clear, the message was not heard at all:

Announcement in train isn't clear nor audible… Can't hear what the message is at all.

— Wendy (@jojet70) November 4, 2017

Francis stated his conclusion:

https://twitter.com/airmail_sg/status/926735672173404160