By Singapore Changi Airport has been named as the World’s Best Airport by air travellers for the fifth consecutive year at the 2017 Skytrax World Airport Awards, held at Passenger Terminal EXPO in Amsterdam, Netherlands.
The top ten airport in the world are Tokyo’s Haneda airport, South Korea’s Incheon International Airport, the Munich Airport in Germany, the Hong Kong International Airport, the Hamad International Airport in Doha, the Central Japan International Airport near Nagoya, the Zurich Airport in Switzerland, the London Heathrow Airport and the Frankfurt Airport.
Changi Airport also received the awards for the World’s Best Airport Leisure Amenities, and the Best Airport in Asia.
While, it ranked the fourth for the World’s Best Airport Staff Service, the second for the World’s Best Airport for Dining, the sixth for the World’s Cleanest Airport, and the fourth for the World’s Best Airport Shopping.
Attending the Skytrax World Airport Awards event, Mr Lee Seow Hiang, CEO of Changi Airport Group said, “Winning the Skytrax World’s Best Airport Award for the fifth consecutive year is immense encouragement to our 50,000-strong airport community at Changi Airport, every one of whom is passionate about delivering the most memorable airport experience to our passengers.”
“This recognition affirms our service belief which we have held steadfast all these years – putting passengers at the heart of all we do. While we expand our facilities to serve more passengers in the coming years, we will continue to work closely with all our airport partners to further enhance the Changi Experience,” he said.
“We share this honour with the Changi Airport community and many government agencies and commercial partners. Without their support, we could not have achieved this. Above all, to all of our passengers, thank you for your vote of confidence!” he added.
Skytrax stated that Changi Airport enjoyed continued year-on-year success at the Awards receiving the award as Best Airport for Leisure Amenities. The vast array of leisure and entertainment facilities are a unique, stand-out feature for Changi Airport, and underline the dedication of this airport to ensure maximum levels of passenger satisfaction.
The Skytrax World Airport Awards are the most prestigious accolades for the airport industry voted by customers in the largest, annual global airport customer satisfaction survey.
The 2017 Awards are based on 13.82 million airport survey questionnaires completed by 105 different nationalities of airline customers during the survey period, which operated from July 2016 to February 2017, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
Edward Plaisted, CEO of Skytrax said, “To be voted the world’s Best Airport for the fifth consecutive year is a remarkable achievement for Changi Airport and underlines the airport’s popularity with international air travellers. Changi Airport continues to innovate product and service facilities for customers and is making the travel experience at the airport enjoyable and relaxing.”
“This award is very much a collective recognition for all staff at the airport who contribute to the success of Changi Airport operations,” he added.