Singapore Mass Rapid Transit (SMRT) has announced at around 8.15am that its passengers on East-West Line from Jurong East towards Joo Koon had to add 15 minutes travelling time due to track fault.
Around 10 minutes later, it said that 20 minutes additional travelling time is needed due to track work at Joo Koon.
Then, it added some more travelling time to 25 minutes.
Around half an hour after its first announcement, SMRT then said that commuters still need 10 minutes additional traveling time.
Around an hour later, it said that its trains are progressively returning to normal speed from Jurong East to Joo Koon.
There was no announcement on whether SMRT provided bus service during the disruption.
However, some of the announcements were contested by tweets from commuters who were experiencing the delay.
Vvampicilous stated that the trains were actually more than 30 minutes delay.
Weijie tweeted before SMRT’s first announcement that the trains stopped intermittently from Jurong East to Pioneer for more than 15 minutes.
Alex said that track fault was also affecting direction towards Pasir Ris and he asked SMRT to also announce it.
NYDC1978 asked SMRT to just call a breakdown as a breakdown. “Don’t call it track work,” she said.
While, many commuters asked SMRT on why it decided to do the track work during peak hour.
Shaz asked SMRT why almost all the train faults occur during the peak period as he never encountered any track fault off peak.
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