Agri-Food & Veterinary Authority of Singapore (AVA) has announced that it had received a feedback from a member of the public on 23 November 2016 about a piece of wire mesh that was found in a tin of Infant Brown Rice Si Shen Powder (婴儿糙米四 神粉) from Eu Yan Sang.
AVA said that it is working with Eu Yan Sang to investigate the matter.
While investigations are ongoing, it stated that a batch of the product has been voluntarily recalled by Eu Yan Sang as a precaution.
In its official statement on the incident, Eu Yan Seng wrote, “We regret that this had happened. We are taking this case seriously, with concerns over the health and safety of our customers. On 23 Nov, Wednesday, we took proactive measures by voluntarily removing the affected product from our stores in Singapore for a full investigation. Existing samples from the same batch (Batch Number: 2251) were sent for lab test.
On the same day, we attempted to contact Ms Yan again and understood that she will leave the matter to the authority. We would like to assure our customers that this is an isolated incident which we take very seriously and are investigating as part of our due diligence. We seek our customers’ understanding that the lab test results will only be available in a week.”
The recall only affects products from batch number 2251 and the affected product was only distributed in Singapore.
Consumers who have purchased the product are advised not to consume it. Consumers may contact Eu Yan Sang at 1800 888 1879 or email [email protected] for enquiries or refunds.Fullscreen Mode