Scam alert: SPF reminds public that it does not use automated voice messaging system

Members of the public are reminded by Singapore Police Force (SPF) that it does not use any automated voice messaging system to contact members of the public.

This is in response to recent reports from members of the public to the Police that they have received phone calls from individuals who claim to be from the Singapore Police Force (SPF).

The Police noted that the recipients of such calls would first hear an automated Mandarin or English voice message instructing them to enter a number. A Mandarin-speaking operator would then ask for their personal information, or told to proceed to the police station with their identification card or to risk having police officers being sent to their residence.

Below is a video clip of how such an automated call would sound like. The recipient is only given the option to choose “2”, which is the option for the Mandarin language.

In some cases, they were instructed to visit a website which looked like an SPF website or carried an SPF logo.

The Police clarified that these calls were not made by SPF officers. SPF does not use automated voice messaging systems to contact members of the public and such calls are typical scammers’ tactics.

The Police advises members of the public to take the following precautions when they receive calls from unknown parties:

• Ignore such calls and the caller’s instructions.
• Do not provide your name, identification number, passport details contact details, bank account or credit card details. Such information are useful to criminals.

“Members of the public who have received such calls or have information related to such scams can submit the information online at www.police.gov.sg/iwitness or lodge a police report,” it wrote.

Visit www.scamalert.sg for more information on Scam Alert.

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