Train services on the East-West Line from Clementi to Joo Koon were disrupted on Thursday evening due to a train fault.
Train fault from Dover to Lakeside extra 15m but I'm at Buona Vista and the train isn't moving. Maybe should have taken taxi #SMRT
— Stj88 (@shimmertje88) July 23, 2015
Apart from the delay, it would seem that there were passengers who were stuck on the train.
Stuck in the train for 15 mins and no updates, no nothing. Seriously, @SMRT_Singapore just doesn’t learn from their mistakes.
— Germy_Wermy (@Germy_Wermy) July 23, 2015
SMRT said train services were back to normal at about 8.49pm but passengers on board the faulty train seem to disagree with the said timing. From social media accounts, the service disruption seems to last beyond 9 pm.
@SMRT_Singapore hey SMRT, stuck on the train between Chinese Garden and Lakeside since 8.20pm. Are you going to do anything?
— RyanTay (@ryaantay) July 23, 2015
yo smrt u just said train service resumed don't stop so randomly fuck
— Yingwen (@hautecluire) July 23, 2015
My less than an hour journey home from City Hall took me an hour and a half! Not cool, @SMRT_Singapore.
— Haneys Omar (@haneyysomar) July 23, 2015
The train fault was annouced on its social media platform and free bus service was activated for the service disruption
— SMRT Corporation (@SMRT_Singapore) July 23, 2015
Apart from exiting the station for free, passengers were also given coupons for free rides. The initiative seems recent because of the running serial number on the coupon.