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Bus overcharging, profits, ERP: A triple whammy?

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By Leong Sze Hian

I refer to the report “Bus commuters overcharged S$300,000“, (Channel News Asia, Nov 22).

According to the report, commuters can visit bus interchanges, most rail stations and selected bus stops to obtain refunds. They can also check online at www.publictransport.sg for refund eligibility.

I visited the website and discovered to my horror what I and other commuters may have to go through, perhaps just to get a few cents refund.

I clicked on “Bus stop distance corrections”. I was taken to the following page:

So, can you imagine the ridiculousness of it all, to expect most of the millions of commuters who travelled on buses from 3 July to 25 November, to try to remember every bus number that they had taken, and key them in, one at a time, and then use the search button.

Well, I keyed in one of the usual bus numbers I take -73, and ‘lo and behold”, I was taken to the next screen.

I clicked on the link which took me to the next screen:

So, not only have I to remember the bus numbers I took in the last five months, but also which bus stops I passed as I travelled too!

To top it off, I will have to wait until 18 December, to find out what is the process that I have to go through to get a refund! I have to go queve at ” bus interchanges, most rail stations and selected bus stops to obtain refunds”!

Can you imagine the millions of man hours wasted by commuters trying to navigate the refund “maze”.

No wonder Singapore’s productivity has been falling in recent years

Given the above ‘pretence” of refunds, perhaps the obvious question to ask, which should have been addressed in the announcement on refunds, may be – Will there be an accounting after six months as to how much was refunded? What happens (which is almost surely to occur) if the refunds are less than the $300,000 overcharged?

As to “LTA says transport operators who don’t update bus-stop distances may face a maximum fine of S$100,000 in future”, sometimes I can’t help but laugh whenever I read about public operators being fined.

For example, one transport operator was recently fined $100 for failing to meet standards. A $100 fine for a transport operator that makes profits of up to $150 millions!

Public transport profits

While on the topic of profits, I find it rather strange, but not very amusing, that changing to a distance fares formula on 3 July, and assuring Singaporeans that two-thirds will end up paying less under the new formula, has once again resulted in record proftis for one of the transport operators.

SBS Transit’s Q3 net profit grew by 20.4 per cent from a year earlier to $12.7 million, due to higher bus and rail fares which boosted its earnings. (Channel Newsasia 11 Nov 2010)

At this rate of growth in profits, it may yet again be another record year of profits – more than the $54.6 million in 2009, having grown from $34.6 million in 2002.

For SMRT, its 1QFY11 after tax profit of $38.2 million, is a whopping 68 per cent higher than 4QFY10’s $22.7 million.

Although its profits grew at an annual rate of about 14 per cent per annum, from $56.8 million in FY2002 to $162.9 million last year, will it yet again make another record profit this year?

Malaysia vs Singapore

In contrast, against this relentless rise in public transport fares and transport operators’profits, Malaysia gives concessionary travel to disabled persons and the elderly.

In Johor Bahru, the JB Central line buses give free rides to disabled persons.

A JB Central line bus

In Kuala Lumpur, bus and train fares ranging from RM0.70 to RM2.80 are about 50 per cent cheaper than Singapore’s S$0.71 (RM1.70) to S$1.94 (RM4.65).

Moreover, one can purchase a Rapidpass Integrated Pass for RM150, that gives unlimited travel for a month on buses and trains. In contrast, there are no bus and train integrated passes in Singapore.

By the way, in addition to transport concessions for the disabled, the Malaysian Government also gives a monthly allowance of RM1,050 to disabled workers.

In Singapore, the disabled get no concessions and no allowance, and the elderly only during off-peak hours.

Speaking of peak/off-peak hours, it brings me to my last point.

ERP rates

I refer to the article “Parliament Today: Why ERP rates go up” (ST, Nov 22).

It states that “Allowing a lower speed threshold because of population growth will simply lead to poorer service levels on roads and more widespread congestion, as the physical capacity of the roads remain unchanged”.

The logic of this argument may be somewhat flawed. Allow me to use an analogy – You are the CEO of a company, and you are faced with the problem of rising congestion as you have more and more customers using your services. So, some of the solutions that most may try could be – increase capacity, provide and encourage alternatives to customers, pay your staff based on the KPI of reducing the congestion, etc.

Instead, we keep saying that the ‘physical capacity remain unchanged’, ‘charges to customers have to be continually raised because service levels had fallen below the optimal range following a regular review’, the extra increasing millions of dollars of revenue will not be used to subsidise alternative channels (public transport), etc.

If we can’t effectively increase and improve transport infrastructure, and simply earn more whenever congestion gets worse, then what is the incentive to reduce congestion?

There may be an inherent bias and conflict of interest when the LTA is tasked with reducing congestion, and yet gets more revenue when there is more congestion. I would therefore like to suggest an independent inquiry and scrutiny process by ordinary citizens who take public transport, to montitor and review the practices and decisions of the LTA.

Maybe if the LTA is “fined” when congstion gets worse, it may improve traffic flow in Singapore!

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Indonesia

Miss Universe cuts ties with Indonesia chapter after harassment allegations

The Miss Universe Organization severs ties with Indonesia franchise due to harassment claims. Malaysia edition canceled.

Women allege body checks before pageant. Investigation launched. Safety prioritized.

Indonesia winner to compete in November finale. Height requirement controversy.

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WASHINGTON, UNITED STATES — The Miss Universe Organization has cut ties with its Indonesia franchise, it announced days after allegations of sexual harassment, and will cancel an upcoming Malaysia edition.

In the complaint, more than a half dozen women said all 30 finalists for Miss Universe Indonesia were unexpectedly asked to strip for a supposed body check for scars and cellulite two days before the pageant’s crowning ceremony in Jakarta.

Their lawyer said Tuesday that five of the women had their pictures taken.

“In light of what we have learned took place at Miss Universe Indonesia, it has become clear that this franchise has not lived up to our brand standards, ethics, or expectations,” the US-based Miss Universe Organization posted Saturday night on social media site X, formerly known as Twitter.

It said that it had “decided to terminate the relationship with its current franchise in Indonesia, PT Capella Swastika Karya, and its National Director, Poppy Capella.”

It thanked the contestants for their bravery in coming forward and added that “providing a safe place for women” was the organization’s priority.

Jakarta police spokesman Trunoyudo Wisnu Andiko said Tuesday that an investigation into the women’s complaint has been launched.

The Indonesia franchise also holds the license for Miss Universe Malaysia, where there will no longer be a competition this year, according to the New York-based parent organizer.

In a lengthy statement posted to Instagram, Indonesia franchise director Capella denied involvement in any body checks.

“I, as the National Director and as the owner of the Miss Universe Indonesia license, was not involved at all and have never known, ordered, requested or allowed anyone who played a role and participated in the process of organizing Miss Universe Indonesia 2023 to commit violence or sexual harassment through body checking,” she wrote.

She added that she is against “any form of violence or sexual harassment.”

The Jakarta competition was held from 29 July to 3 August to choose Indonesia’s representative to the 2023 Miss Universe contest, and was won by Fabienne Nicole Groeneveld.

Miss Universe said it would make arrangements for her to compete in the finale, scheduled for November in El Salvador.

This year’s Indonesia pageant also came under fire for announcing a “significant change in this (year’s) competition guidelines” with the elimination of its minimum height requirement after it had crowned a winner.

In its statement, the Miss Universe Organization said it wanted to “make it extremely clear that there are no measurements such as height, weight, or body dimensions required to join a Miss Universe pageant worldwide.”

— AFP

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Malaysia

A Perodua service centre in Kuantan, Malaysia went viral for its strict dress code, Perodua responds

A dress code for vehicle servicing? A Malaysian car brand’s service centre dress code signage has puzzled netizens, raising queries about the need for attire rules during a routine service.

The manufacturer responded with an official statement after a flurry of comments, seeking to clarify and apologize.

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MALAYSIA: A dress code signage positioned at a service centre belonging to a prominent Malaysian car brand has sparked bewilderment among Malaysian netizens, who question the necessity of adhering to attire guidelines for a simple vehicle servicing.

The signage explicitly delineates clothing items that are deemed unsuitable, including sleeveless tops, short skirts, abbreviated pants, and distressed jeans.

The car manufacturer swiftly found itself flooded with comments from both inquisitive and irked Malaysian netizens. This surge in online activity prompted the company to issue an official statement aimed at clarifying the situation and extending an apology.

In a post that gained significant traction on the social media platform, politician Quek Tai Seong of Pahang State, Malaysia, shared an image to Facebook on Monday (7 Aug).

The image showcased a dress code sign prominently displayed at a Perodua Service Centre in Kuantan. Within the post, Quek posed the question: “Is this dress code applicable nationwide, or is it specific to this branch?”

The signage reads, “All customers dealing with Perodua Service Kuantan 1, Semambu, are requested to dress modestly and appropriately.”

Adding visual clarity to these guidelines, the sign features illustrative graphics that explicitly outline clothing items deemed unacceptable, including sleeveless tops, short skirts, short pants, and ripped jeans.

Delineating the specifics of the dress code, the signage stipulates that male visitors are expected to don shirts accompanied by neckties, opt for long pants, and wear closed shoes.

Conversely, female visitors are advised to don long-sleeved shirts, full-length skirts, and closed-toe footwear.

Perodua’s dress code sparks online uproar

Following the rapid spread of the post, Perodua’s official Facebook page found itself inundated with comments from both intrigued and frustrated Malaysian netizens, all seeking clarifications about the newly surfaced dress code policy.

Amidst the flurry of comments, numerous incensed netizens posed pointed questions such as, “What is the rationale behind the introduction of such regulations by the management? We demand an explanation.”

Another netizen expressed their dissatisfaction, arguing against the necessity of the rule and urging Perodua to take inspiration from the practices of other 4S (Sales, Service, Spare Parts, and Survey) automotive dealerships.

A concerned Facebook user chimed in, advocating for a more lenient stance, asserting that attempting to dictate customers’ clothing choices might not be in the company’s best interest.

Someone also commented in an angry tone, “Oi what is this? Going there for car service, not interview or working, right.”

As the discourse unfolded, it became evident that while some inquiries carried genuine weight, others chose to inject humor into the situation, playfully remarking, “If I wanted to buy a Myvi, I should buy or rent a formal attire first.”

“I sell economy rice at a hawker centre, I have never worn a long sleeve shirt and a tie… I guess I will not buy a Perodua car then.”

“I guess they will not serve those who wear short pants.”

Perodua addresses dress code controversy

As reported by Chinese media outlet Sin Chew Daily News, the manager of Kuantan’s Perodua Service Centre had acknowledged that the images on the dress code signage were misleading.

In response, the manager divulged that discussions had transpired with the head office, leading to the prompt removal of the signage to prevent any further misconceptions.

The manager clarifies, “We do encourage visitors to adhere to the dress etiquette, but we won’t go to the extent of restricting their choice of attire.”

He also revealed that currently, no complaints have been directly received from the public.

However, feedback from certain customers was relayed through Perodua’s agents.

Perodua also released an official statement by chief operating officer JK Rozman Jaffar on Wednesday (9 Aug) regarding the dress code on their official Facebook page.

The statement stated the dress code etiquette is not aligned with their official guidelines and they are currently conducting an official investigation on the matter followed by corrective measures to avoid the same incident from happening.

Perodua also extends its apologies for any inconvenience caused.

 

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