• About Us
    • Fact Checking Policy
    • Ownership & funding information
  • Volunteer
    • Internship with The Online Citizen
  • Donation
  • Subscription
  • Letter submission
    • Submissions Policy
  • Contact Us
The Online Citizen Asia
  • Opinion
    • Editorial
    • Commentaries
    • Comments
  • Current Affairs
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Civil Society
    • Arts & Culture
    • Consumer Watch
    • NGO
  • Politics
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
  • Lifestyle
    • Travel
No Result
View All Result
  • Opinion
    • Editorial
    • Commentaries
    • Comments
  • Current Affairs
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Civil Society
    • Arts & Culture
    • Consumer Watch
    • NGO
  • Politics
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
  • Lifestyle
    • Travel
No Result
View All Result
The Online Citizen Asia
No Result
View All Result

Netizens slam Foodpanda for “inflexibility” after deliveryman was asked to travel 20km on bicycle to deliver order

by The Online Citizen
25/11/2020
in Comments
Reading Time: 4 mins read
58

Foodpanda has come under fire after its deliveryman–who rides a bicycle–was asked to pick-up an order at Hougang even though he was in Bukit Panjang, all for just S$5 of earning.

The rider, Dylan Chen, told Mothership that he is usually stationed on the west side of Singapore and rides a bicycle.

However, he was rather “unfortunate” to be picked by Foodpanda to do a “cycling marathon”.

It was reported that Mr Chen got an order of fish soup for a customer residing at Bukit Panjang Ring Road. However, the food was to be picked up at Hougang Ave 4, which is approximately 20km away from his location.

To make it worse, the app also said he will be earning merely S$5 for this particular assignment.

Given that this is rather impossible for Mr Chen to do, he contacted Foodpanda’s customer service to rectify the issue.

The customer service staff who replied to Mr Chen apologised for the inconvenience caused but noted that he would have to still proceed with the order as he had already accepted it.

Photo: Dylan Chen/Facebook

Mr Chen then tried explaining to the staff that it would take him three to four hours to complete the order on his bicycle and that the area was out of his zone, as he is stationed at west Singapore.

He also went on to ask if there’s a system glitch, as he was selected to do an order which is not within his zone.

Photo: Dylan Chen/Facebook

However, the customer service staff kept on insisting that the delivery rider has to complete the assignment as this is part of the company’s standard operating procedure.

Photo: Dylan Chen/Facebook

Mr Chen then stated that following this exchange, the chat was closed.

Photo: Dylan Chen/Facebook

Since he was left with no choice, Mr Chen decided to re-dispatch the order hoping that other riders located nearer to Hougang would pick up the order.

This resulted in the customer having to “wait till no end” and also impacted his record with Foodpanda, Mr Chen said.

If that’s not all, he also added that riders who re-dispatch their orders can have their batch level affected. Batches will determine the rider’s shift bookings, and other things as well.

Mr Chen also believes that the customer did not end up receiving her order, but was thankful that his batch level was not affected after this incident.

Netizens’ reaction

Over on social media, online users slammed Foodpanda for its “inhumane response”, “extreme inflexibility” and “illogical” standard operating procedure (SOP) when dealing with difficult situations.

Commenting on the Facebook page of Mothership, netizens said that the mobile food delivery company’s service is getting worse and that they feel sorry for those who work for the company.

Others criticised the customer service representative for the “standard textbook replies” without trying to understand the predicament of the rider.

They added that the customer service staff needs to not give robotic answers and constantly repeat the need to follow SOP.

One user suggested that all customer service staff should be given proper training so that they would be able to “understand and access” different situations before giving a solution.

A large number of users shared their personal experiences using Foodpanda, which have put them off from using the food delivery service again.

Some of the issues users highlighted include delay in delivery, last-minute cancellation of orders and long waiting time for orders.

Share this:

  • Twitter
  • Facebook
Subscribe
Connect withD
Login
I allow to create an account
When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Once your account is created, you'll be logged-in to this account.
DisagreeAgree
Notify of
I allow to create an account
When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Once your account is created, you'll be logged-in to this account.
DisagreeAgree
58 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments

Recent Posts

  • Philippines lifts suspension on AstraZeneca vaccine for under 60s
  • Allow Myanmar’s “shadow” govt to attend special ASEAN Summit, says M Ravi in petition
  • Possible Cabinet reshuffle for Indonesia in light of Jokowi’s plans to form investment affairs-related ministry
  • Rupee tumbles as COVID-19 surges threatening Singapore’s investment in India
  • Week-long lockdown in New Delhi as virus cases soar
  • 20 new cases of COVID-19 infection in S’pore; 1 case in the community
  • DPM Heng Swee Keat asks for feedback on making Changi Point more “vibrant”; netizens prefer it to be untouched
  • Japan urges release of journalist detained in Myanmar

Trending posts

Of late, the language of our current leadership has been divisive; almost everything sounds like there’s a hidden agenda

Expat returns from India and tested positive for COVID-19 after serving 21 days of SHN

Rupee tumbles as COVID-19 surges threatening Singapore’s investment in India

DPM Heng Swee Keat asks for feedback on making Changi Point more “vibrant”; netizens prefer it to be untouched

If we can deal with the ironies of our own making, Singapore can be so much better

Allow Myanmar’s “shadow” govt to attend special ASEAN Summit, says M Ravi in petition

Only 1 in 5 surveyed confident of 4G leaders, Blackdot Research study finds

20 new cases of COVID-19 infection in S’pore; 1 case in the community

US hits vaccine milestone as New Zealand, Australia open travel bubble

Public Prosecutors have nothing to fear if they do their job, says Justice Chan Seng Onn as Parti Liyani becomes first to seek compensation against AGC for “frivolous and vexatious” prosecution

Load More
November 2020
MTWTFSS
 1
2345678
9101112131415
16171819202122
23242526272829
30 
« Oct   Dec »
  • About Us
  • Volunteer
  • Donation
  • Subscription
  • Letter submission
  • Contact Us

© 2006 - 2021 The Online Citizen

No Result
View All Result
  • Opinion
    • Editorial
    • Commentaries
    • Comments
  • Current Affairs
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Civil Society
    • Arts & Culture
    • Consumer Watch
    • NGO
  • Politics
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
  • Lifestyle
    • Travel
  • Subscribers login

© 2006 - 2021 The Online Citizen