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美容院忽然结业客户慌! 消协五天接17起投诉

by 蓝桑
26/09/2020
in 报道, 新闻, 时事, 社交媒体
Reading Time: 1 min read
0

一家美容院忽然宣布倒闭,令许多已购买数千元配套的顾客感到不知所措!消费者协会在五天内接获17起和该美容院有关的投诉,涉及总金额高达2万3000元。

在本周一,位于乌节路国际大厦的美容院Ginza Calla对客户发出短信,指该美容院当天结业。该美容院在官网上指出,虽然营业没有受到冠状病毒19疫情过多影响,却也是该美容院结束本地业务的导因之一。

但是美容院的忽然关闭,引起顾客的担心,而在脸书上也出现了Ginza Calla Support Group群组,由受影响的顾客所设立,为其他受影响的顾客提供援助。截至今日,该群组已经有257名成员。

大部分成员都担心是否能够获得退款,且表示曾多次拨电到公司询问,但是都没人接听;发电邮则受到自动回复,表示公司所接获的电邮众多,目前正在审核客户合约及退款资格,并表示会在五天后或更长时间处理完毕后,会发邮件向客户交代退款事宜。

有的会员在群组中指出,当他们接到消息拨电到美容院时,美容院职员感到非常惊讶,不知道公司已经宣布倒闭。

消费者协会指连续五天接获17起和该美容院相关的投诉,大部分消费者都申诉他们无法自未完成的配套取得退款。此外有的消费者申诉购买了无限次配套,但是已经进行至少六次疗程的客户无法取得退款。

当局预料会有更多生意受到冠病疫情冲击,而面临倒闭,因此促请消费者在购买预付配套之前,要三思而后行,毕竟一旦公司宣布破产,消费者将难以取得赔偿。

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