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Massive crowds at Lakeside Station at 7.41am / Photo: SETT PAING’s post on Twitter

Massive crowds of commuters along the EWL due to track fault on Friday morning

Martha Soezean 2019-03-15 Transport

Another train delay occurred this Friday morning (15 March), again along the East West Line (EWL), this time caused by a track fault at Clementi.

Without any prior information (on Tweeter or Facebook posts), transport operator SMRT tweeted an ‘update’ at 5:59am that there was no train service between Jurong East and Queenstown due to a track fault at Clementi:

Commuters posted many complains and questions on the Twitter platform; the first started at 5:59am:

At 6:29 SMRT tweeted the same update, now asking for 30 minutes additional travel time between Jurong East and Queenstown:

Other commuters posted their tweets to SMRT, with many asking where were the free bus bridging service:

Lester Lee tweeted at 6:59am that the delay along EWL was in both directions:

At 7:03 SMRT cleared the fault; it tweeted that train services on the EWL have resumed, trains are progressively returning back to normal speed.

But passengers’ complains were still coming on afterward:

At 7:10 SMRT, despite its earlier tweet, updated again that due to a track fault traveling time between Jurong East and Queenstown need 30 minutes additional time still:

Jihrish Sardido shared a photo showing large crowd at Clementi at 7:11am:

And other passengers still posted their tweets:

Jihrish Sardido shared another photo and other commuters also still posted their information and complains:

Oblivious to commuters distress SMRT tweeted the fault was cleared (again), but travel time still need additional 30 minutes, at 7:40am

And tweets from passengers were still coming on the platform:

There were many more tweets posted by commuters, too many to be reported here; the last one TOC caught was from Jihrish Sardido at 12:30pm:

TATA SMRT Facebook also reported the incident, there were many posts from the Admin and passengers, TOC only reported some of them here:

Wayne Chew wrote at 6:01am: “No train Svc between Queenstown and Jurong east due to track fault at Clementi Train Svc has resumed but add 30 mins travelling time.”

Alan Charles Yap (Admin) wrote at 7:17am: “Kindly disregard the fault cleared message. Train delay between JUR & QUE is still ongoing.”

Tommy Soon wrote at 7:28am: “Anybody living jurong west area? I working in the east. Can share grab.”

Shirley Woon posted on 7:33am: “Normal buses along commonwealth heading towards town also affected. All buses are crowded, cannot board. I am stuck at Ghim Moh.”

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