The United Polaris lounge at Chicago O’Hare International Airport has been voted Best Business Class Lounge in the United States by the 2018 World Airline Awards from Skytrax. The award, referred to as the Passenger’s Choice Awards, was voted on by more than 20 million airline customers across the globe.
“What is especially exciting about this distinction is that it comes from passengers,” said United’s Vice President of Marketing, Mark Krolick.
With a focus on providing a more tranquil journey from departure-to-landing, United has opened an exclusive portfolio of United Polaris lounges at Chicago O’Hare International Airport, Houston’s George Bush Intercontinental Airport, Newark Liberty International Airport and San Francisco International Airport.
The only lounge of its kind offered by a U.S. airline to international business class customers, United Polaris lounges boasts a custom scent, curated music playlist and subtle mood lighting.
Each location offers a variety of seating areas to meet the needs of customers, whether they want to charge their mobile devices, take advantage of complimentary high-speed Wi-Fi, enjoy a gourmet meal, or simply rest before their flight.
United Polaris lounge signature seats are designed with an oversized chair, integrated work or dining table, large privacy dividers and a personal side lamp. Visitors also have the option to freshen up in spa-like shower suites featuring Soho House & Co’s Cowshed Spa products, with a valet available to steam clothes. The lounge also offers dining services that feature seasonal menus and an extensive drinks list.
Customers traveling in United Polaris business class or United Polaris first class on long-haul international flights have Polaris lounge access as well as customers traveling on select long-haul international flights on a Star Alliance partner airline in international first or business class.
On average, United plans to add one aircraft with the new United Polaris business class seat every 10 days from now through 2020, and the United Polaris lounge at Los Angeles International Airport is expected to open later this year.
The World Airline Awards were introduced by Skytrax in 1999 to provide a customer satisfaction study that was independent, impartial and global.