• About Us
    • Fact Checking Policy
    • Ownership & funding information
    • Volunteer
  • Subscribe
  • Letter submission
    • Submissions Policy
  • Contact Us
The Online Citizen Asia
  • Opinion
    • Editorial
    • Commentaries
    • Letters
    • Comments
  • Current Affairs
    • Singapore
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Arts & Culture
    • Consumer Watch
    • NGO
    • Lifestyle
    • Travel
  • Politics
    • Civil Society
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
No Result
View All Result
  • Opinion
    • Editorial
    • Commentaries
    • Letters
    • Comments
  • Current Affairs
    • Singapore
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Arts & Culture
    • Consumer Watch
    • NGO
    • Lifestyle
    • Travel
  • Politics
    • Civil Society
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
No Result
View All Result
The Online Citizen Asia
No Result
View All Result

SMRT defend action by ground staff for overcrowding of MRT platform

by onlinecitizen
25/10/2014
in Current Affairs
Reading Time: 2 mins read
25

Train operator SMRT defended its staff’s actions on Tuesday when as video of overcrowding of platform at the Lakeside MRT station platform on the East West Line went viral. The platform was overcrowded due to train delays which was not announced nor reported by mainstream news.
[youtube id=”19U9wm_o1Oo” align=”center” mode=”normal”] Joel Rasis had taken a video of people pouring onto the packed platform and bumping into others as they came up on the escalator. He said announcements had been made about train delays on the line towards Joo Koon and claimed SMRT ground staff did not tell people to stop using the escalator.

patrick nathan
Patrick Nathan
SMRT vice president of corporate information and communications Patrick Nathan’s address to local media queries said staff at Lakeside were deployed to stop commuters from using the escalator, and they also helped to disperse and manage people at the platform.
“While the video shows that there was bunching up of commuters at the top of the escalator, it also shows station staff stopping more commuters from getting onto the escalator, and the escalator was stopped shortly after,” he said.
He added that four of the six fare gates leading into the station were closed to reduce the flow of commuters into the station.
“Our station staff are trained to manage crowding at platforms and have commuters’ safety as their top priority,” he said.
Mr Patrick did not seem to have addressed the issue of overcrowding at the platform. SMRT launched a programme this year to have traffic lights at MRT stations to indicate that station have been disrupted or delayed with the use of “Green”, “Red” and “Amber light”.
Online reactions towards SMRT’s defense have been largely negative.
Some noted that SMRT’s statement did not address the root cause of the overcrowding,

Yes, staff stopping commuters at the bottom of escalator makes us forget about why the bunching happened in the first place.

A commenter on Straits Times, said that she finds SMRT’s defense being lame.

“If your staff had done what you claimed, then how did this video came about? The fact that this happened (and captured on video), only showed that while your staff “may be deployed” in the manner described by you, but they had obviously failed and as such, it resulted in what the video captured. By insisting that the situation was “well managed”, it is simply in denial and it is very disgusting. An apology for a 20/20 hindsight would had been a better press release…”

Another said that she was there at the platform and commented,

“I was there. Yes the staffs are there But, only at the bottom of the escalator. They ALLOW us to take the escalator. Pls lei, ppl are nt blind la. I agreed with Eric Wubai. And no there were No announcement made saying train service to pasir ris is delayed. Only to Joo koon. -.-“”

For just US$7.50 a month, sign up as a subscriber on The Online Citizen Asia (and enjoy ads-free experience on our site) to support our mission to transform TOC into an alternative mainstream press.
Tags: SMRT

Related Posts

Signalling faults cause delay on Circle Line during morning rush hour
Current Affairs

Signalling faults cause delay on Circle Line during morning rush hour

21/05/2021
Current Affairs

SMRT: Disruption on train services caused by power cable insulation breakdown

15/10/2020
Current Affairs

SMS Chee Hong Tat and LTA met with Bukit Panjang MPs and residents on “possible mitigation measures” over changes to bus services

10/08/2020
Comments

Residents question decision to cease operations and amending bus services at Bukit Panjang

05/08/2020
Current Affairs

NTWU appeals against the dismissal of two SMRT drivers

19/09/2016
Current Affairs

LTA: The first batch of US-made trains also had cracks

11/07/2016
Subscribe
Connect withD
Login
I allow to create an account
When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Once your account is created, you'll be logged-in to this account.
DisagreeAgree
Notify of
Connect withD
I allow to create an account
When you login first time using a Social Login button, we collect your account public profile information shared by Social Login provider, based on your privacy settings. We also get your email address to automatically create an account for you in our website. Once your account is created, you'll be logged-in to this account.
DisagreeAgree
25 Comments
Newest
Oldest Most Voted
Inline Feedbacks
View all comments

Latest posts

Nine missing after fishing boat capsizes in South Korea

Nine missing after fishing boat capsizes in South Korea

05/02/2023
Piercings and prayer: Malaysian Hindus celebrate Thaipusam

Piercings and prayer: Malaysian Hindus celebrate Thaipusam

05/02/2023
Grab SG appoints PAP MP Tin Peiling as director of public affairs and policy

Netizens question Tin Pei Ling’s conflict of interest as Grab’s director of Public Affairs and Member of Parliament

05/02/2023
Why is Gautam Adani’s Indian empire in turmoil?

Indian regulator reassures investors after Adani rout

05/02/2023
Cognizant India transfers staff to work in Singapore as recently as this year

Local IT grads can’t find jobs while engineers constantly transferred from India to work in SG under CECA

05/02/2023
Family of student killed in accident involving retired police officer, calls for transparency from Indonesian police

Family of student killed in accident involving retired police officer, calls for transparency from Indonesian police

04/02/2023
【财政预算案2021】2020年预算赤字达649亿元 占国内生产总值13.9%

China’s mega-rich move their wealth, and partying, to Singapore

04/02/2023
2024 Olympic torch relay to start in Marseille

2024 Olympic torch relay to start in Marseille

03/02/2023

Trending posts

Former Singaporean shares change of life in Australia with annual pay of S$80,000 as a plumber

Former Singaporean shares change of life in Australia with annual pay of S$80,000 as a plumber

by Yee Loon
30/01/2023
25

...

They have done a fine job of confusing us about the jobs situation

They have done a fine job of confusing us about the jobs situation

by Augustine Low
01/02/2023
47

...

Adani’s brother runs SG company and registers as director with local ID

Adani’s brother runs SG company and registers as director with local ID

by Correspondent
03/02/2023
25

...

Excessively charging for an essential need, and calling it affordable because people still can pay for it?

by Terry Xu
31/01/2023
40

...

Singapore Law Watch removes commentary on CPIB’s decision to not prosecute former Keppel executives

Singapore Law Watch removes commentary on CPIB’s decision to not prosecute former Keppel executives

by The Online Citizen
02/02/2023
19

...

Cognizant India transfers staff to work in Singapore as recently as this year

Local IT grads can’t find jobs while engineers constantly transferred from India to work in SG under CECA

by Correspondent
05/02/2023
23

...

October 2014
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728293031  
« Sep   Nov »

The Online Citizen is a regional online publication based in Taiwan and formerly Singapore’s longest-running independent online media platform.

Navigation

  • Editorial
  • Commentaries
  • Opinion
  • Politics
  • Community

Support

  • Contact Us
  • Letter submission
  • Membership subscription

Follow Us

  • Facebook
  • Twitter
  • YouTube
  • Instagram
  • Fact Checking Policy
  • Privacy Policy

© 2022 - 2023 The Online Citizen Asia

No Result
View All Result
  • Opinion
    • Editorial
    • Commentaries
    • Comments
  • Current Affairs
    • Malaysia
    • Indonesia
    • China
    • ASEAN
    • Asia
    • International
  • Finance
    • Economics
    • Labour
    • Property
    • Business
  • Community
    • Civil Society
    • Arts & Culture
    • Consumer Watch
    • NGO
  • Politics
    • Parliament
    • Transport
    • Education
    • Environment
    • Health
    • Housing
  • Law & Order
    • Legislation
    • Court Cases
  • Lifestyle
    • Travel
  • Subscribers login

© 2022 - 2023 The Online Citizen Asia

wpDiscuz