A train disruption occurred along the North South Line (NSL) this Tuesday (14 May) morning due to a track point failure, according to SMRT.
Commuters started to tweet their complaints at 10:18am:
https://twitter.com/bryeun_lou/status/1128122360211468289
Thought i was gna be early for work thanks smrt now i’m late?
— avryne (@avryne_) May 14, 2019
wtf smrt pls sis trying to finish her last two weeks of intern WHY MUST U BREAK DOWN
— natasha (@tbhwanqi) May 14, 2019
At 10:37am SMRT informed about the service delay through its Twitter platform, also including East West Line (EWL), asking for 25 minutes additional travel time from Ang Mo Kio to Toa Payoh towards Marina Bay. It then repeated the message three times, the last was at 10:47am:
[NSEWL] Please add 25 mins train travelling time from AngMo Kio to Toa Payoh, towards Marina Bay due to track point failure. Free regular bus service is available
between Ang Mo Kio and Toa Payoh. Train service si still available.— SMRT Corporation (@SMRT_Singapore) May 14, 2019
NSEWL] Please add 25 mins train travelling time from AngMo Kio to Toa Payoh, towards Marina Bay due to track point failure. Free regular bus service is available
between Ang Mo Kio and Toa Payoh. Train service is still available.— SMRT Corporation (@SMRT_Singapore) May 14, 2019
NSEWL] Please add 25 mins train travelling time from Woodlands to Toa Payoh, towards Marina Bay due to track point failure. Free regular bus service is available
between Ang Mo Kio and Toa Payoh. Train service is still available.— SMRT Corporation (@SMRT_Singapore) May 14, 2019
NSEWL] Please add 25 mins train travelling time from Woodlands to Toa Payoh, towards Marina Bay due to track point failure. Free regular bus service is available
between Ang Mo Kio and Toa Payoh. Train service is still available.— SMRT Corporation (@SMRT_Singapore) May 14, 2019
Passengers kept complaining on Tweeter:
25MINS MORE?! FUCK U SMrT
— SWEET POTATO PIE DAMI?? (@FlipityFlip) May 14, 2019
@SMRT_Singapore I planned my journey 30 mins earlier. I waited at YCK station waiting for approx 20 mins for you to finally announce what’s happening. Eventually I gotta wait for another 40 mins to get a cab to send my baby to clinic. You made me terribly late. Shitty…
— Juwy Lim (@JuwyLim) May 14, 2019
You’re the best @SMRT_Singapore https://t.co/V70vZMasIw
— AJ (@poperbaloon) May 14, 2019
At 11:21am SMRT reduced the additional travel time to 10 minutes:
[NSEWL] Please add 10 mins train travelling time from Ang Mo Kio to Bishan, towards Marina Bay due to track point failure. Free regular bus service between Ang Mo Kio and Toa Payoh has ceased. Train service is still available.
— SMRT Corporation (@SMRT_Singapore) May 14, 2019
William commented to SMRT’s tweet that it has inadequate customer relations because there was no update for the last 45 minutes:
Why no update for the last 45 minutes??? Hopelessly inadequate customer relations.
— William #Rejoiner #FBPE #FBSI (@whnlaws) May 14, 2019
Other stressed commuters kept tweeting their complains and disappointment:
I can never trust SMRT anymore. I have accounted for additional 30mins and look at me, now needing to book Grab
— Aubud (@guoscape) May 14, 2019
https://twitter.com/changjiahong/status/1128153668337844224
At 12:33pm SMRT informed that the fault has been cleared, the train service between Ang Mo Kio and Bishan was back to normal:
[NSL] UPDATE: Fault cleared, train services between Ang Mo Kio and Bishan are running normally now.
— SMRT Corporation (@SMRT_Singapore) May 14, 2019
