Train disruption on Tuesday morning along the NSL

Train heading towards Woodlands / Photo: Wikipedia

A train disruption occurred along the North South Line (NSL) this Tuesday (14 May) morning due to a track point failure, according to SMRT.

Commuters started to tweet their complaints at 10:18am:

https://twitter.com/bryeun_lou/status/1128122360211468289

At 10:37am SMRT informed about the service delay through its Twitter platform, also including East West Line (EWL), asking for 25 minutes additional travel time from Ang Mo Kio to Toa Payoh towards Marina Bay. It then repeated the message three times, the last was at 10:47am:

Passengers kept complaining on Tweeter:

At 11:21am SMRT reduced the additional travel time to 10 minutes:

William commented to SMRT’s tweet that it has inadequate customer relations because there was no update for the last 45 minutes:

Other stressed commuters kept tweeting their complains and disappointment: 

https://twitter.com/changjiahong/status/1128153668337844224

At 12:33pm SMRT informed that the fault has been cleared, the train service between Ang Mo Kio and Bishan was back to normal:

 

 

 

 

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