DBS/POSB customers in Singapore will be the first to enjoy GOJEK rides during the beta phase
Consumers in Singapore hungry for more ride-hailing choices will finally get to try GOJEK’s service with the launch of the beta version of its app, which will be made available for download from iOS and Android app stores in Singapore today.
This marks the start of a gradual roll-out of GOJEK’s ride-hailing services across the island as more driver-partners are onboarded over time to feed consumer demand. This staggered approach reflects GOJEK’s commitment to ensuring a smooth entry into Singapore and an ongoing effort to improve user experience over time.
GOJEK President, Andre Soelistyo, said: “It is with great pride that we begin the roll-out of our services in Singapore. Consumers throughout the country have told us that they want more choice in this sector and with the launch of our beta app, their wait is coming to an end.”
“We are launching in beta for now, while we fine-tune our service to make sure it meets the high standards expected by Singaporeans. As such, we are asking all users, whether drivers or passengers, to provide us with ongoing feedback as we work towards creating the best possible service for the country.”
The launch of GOJEK’s beta app in Singapore kickstarts the regional strategic partnership between GOJEK and DBS, two of Southeast Asia’s most iconic companies. During the beta phase, access to the app will be granted in batches to balance ride demand and service capabilities. DBS/POSB customers in Singapore will be guided by the app to find out how they can be prioritised on the waitlist, and receive a SGD 5 voucher credit for each of their first two rides.
“We are thrilled to bring to our customers privileged access to GOJEK’s highly-anticipated ride-hailing services,” said Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank. “With this new collaboration, DBS and POSB customers will have more choices for their daily commutes. Transport is an integral part of our everyday lives, and we are committed to working with our partners to help make it more seamless for people to travel and pay in Singapore.”
GOJEK is encouraging riders to provide feedback on their overall app and rider experience via the GOJEK in-app ‘Help’ function. GOJEK is also seeking input from driver-partners via the app. The feedback from both, combined with rider data analytics, will inform improvements and enhancements to GOJEK’s service offerings as the service moves towards a full launch.
GOJEK, one of Southeast Asia’s unicorn start-ups, is backed by investors such as Google, Tencent, Temasek and Meituan-Dianping. GOJEK is excited to enter the Singapore market, an important regional business hub, as it looks towards accelerating growth and its overall expansion throughout Southeast Asia.
With the launch of GOJEK, the monopoly by GRAB on taxi-hailing seems to be removed and hopefully consumers can benefit from the healthy competitition between the two companies.